Claims Leadership Manager

7 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $170,000 - $190,000

Delivering exceptional results requires a unique blend of leadership skills and operational expertise. As the Team Leader, Claims you will lead the Bereavements team to deliver timely, high-quality case management services to families and loved ones of deceased members while showcasing empathy at all stages of the process.

The ideal candidate will possess extensive experience in senior claims management roles within superannuation or insurance industries. A proven track record of leading teams through change and demonstrating RG146 compliance is essential. In addition, specialist knowledge of AustralianSuper Trust Deed, insurance policies, and Superannuation Industry (Supervision) Act (SIS Act) Legislation is required.

A successful applicant will have high-level operations management skills and be able to manage operational teams to build highly engaged and productive teams. Well-developed management skills, including the ability to manage multiple tasks simultaneously, are also essential. Extensive experience in working under pressure, setting and managing conflicting priorities, and meeting specified timeframes is required.

We offer ongoing learning, coaching, and training opportunities as well as career development across our global organization. Generous leave entitlements and a flexible work environment allow our colleagues to thrive and achieve their goals. If you require any reasonable adjustments to the recruitment process or the role, please let us know.

Australian or New Zealand citizenship or permanent residency status is required for this position.

Key Responsibilities:

  • Motivate and inspire the team by demonstrating commitment to company values and decision-making principles.
  • E nsure Members First culture is consistently embedded across the team.
  • Demonstrate active operations management balancing cost, quality, and service to provide an improved level of service and experience.
  • Actively monitor and ensure the bereavement team delivers to expected service delivery and quality standards.
  • Nurture and maintain internal relationships with peers and across all levels of the organization.
  • Participate in the team's business plan and ensure the team has adequate resources and culture to meet goals and operational plans.

What We Offer:

  • Ongoing learning, coaching, and training opportunities
  • Career development across our global organization
  • Generous leave entitlements
  • Flexible work environment

Essential Qualifications:

  • Extensive industry experience in senior claims management roles within superannuation or insurance industries
  • RG146 compliance
  • Specialist knowledge of AustralianSuper Trust Deed, insurance policies, and Superannuation Industry (Supervision) Act (SIS Act) Legislation

Leadership Requirements:

  • High-level operations management skills
  • Ability to manage multiple tasks simultaneously
  • Well-developed management skills

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