Senior Incident Manager

1 week ago


Melbourne, Victoria, Australia beBeeincident Full time $70,000 - $85,000

Job Title: Senior Incident Manager

Key Responsibilities:
  • Lead and coordinate major incident management remediation and restoration efforts
  • Ensure high-priority knowledge of MIM subject matter expertise
  • Develop and maintain service operations in complex enterprise technology environments
  • Engage with diverse groups of technical and non-technical stakeholders to drive resolution and improvement initiatives
Requirements:
  • Minimum 5-10 years of experience in coordinating major incident management remediation and restoration
  • MIM subject knowledge is essential
  • Experience working in retail or logistics
  • Advanced usage of ServiceNow ITSM
  • Ability to work a 24/7 roster, including on-call mobile shifts and additional pay for contracted day rate
Work Arrangements:
  • Shared office time between two locations: Mulgrave VIC and Williams Landing VIC
  • Monday to Friday, business hours (9-17 AEST)
Benefits:
  • A competitive salary range of $70,000.00 - $85,000.00 per year
  • A flexible schedule with 8 hour shifts
Preferred Qualifications:
  • Australia work authorization (preferred)


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