Incident and Problem Manager

3 weeks ago

Melbourne, Victoria, Australia Capgemini Full time
Overview

Join to apply for the Incident and Problem Manager role at Capgemini.

Responsibilities
  • Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.
  • Incident Manager is accountable for the delivery of the Incident Management Process within the engagement.
  • The Problem Manager will be accountable for the delivery of the Problem Management Process.
  • Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer. This will involve out-of-business hours commitment on a rostered basis.
Required Skills And Expertise
  • Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
  • Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.
  • Sound understanding of the ITIL framework with practical experience of operating ITIL-aligned Incident and Problem Management processes. Ability to provide training and guidance to resolution teams.
  • Ability to autonomously lead and direct a resolution team as a Major Incident Manager, whilst maintaining progress communication with the customer. This will involve out-of-hours commitment on a rostered basis.
What You\'ll Love About Working Here
  • You will be part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.
  • We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
  • At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
  • We realize a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called Celebrate.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Incident And Problem Manager

    2 weeks ago

    Melbourne, Victoria, Australia Capgemini Full time

    OverviewJoin to apply for theIncident and Problem Managerrole atCapgemini.ResponsibilitiesLiaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.Incident Manager is accountable for the delivery of the Incident Management Process within the engagement.The Problem Manager will be accountable for the delivery of the...

  • Incident and Problem Manager

    3 weeks ago

    Melbourne, Victoria, Australia Capgemini Full time

    Overview Join to apply for the Incident and Problem Manager role at Capgemini. ResponsibilitiesLiaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes. Incident Manager is accountable for the delivery of the Incident Management Process within the engagement. The Problem Manager will be accountable for the...

  • Incident Problem Resolution Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeincident Full time $120,000 - $160,000

    Job OpportunityAs a dedicated incident and problem manager, you will lead the delivery of critical processes within an engagement. This involves collaborating with customers and resolver teams to determine priorities, resource allocation, and timeframes.

  • Change, High Priority Incident and Problem Manager

    1 week ago

    Melbourne, Victoria, Australia Genuine Parts Company Full time $90,000 - $120,000 per year

    Change, High Priority Incident and Problem ManagerNot the right fit?  Let us know you're interested in a future opportunity by joining our Talent Community on or create an account to set up email alerts as new job postings become available that meet your interestGPC conducts its business without regard to sex, race, creed, color, religion, marital status,...

  • Incident Manager

    2 weeks ago

    Melbourne, Victoria, Australia Capital Full time

    Incident ManagerWe are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are...

  • Incident Manager

    2 weeks ago

    Melbourne, Victoria, Australia Capital Full time

    We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.We are seeking a dynamic...

  • Change, Problem

    4 weeks ago

    Melbourne, Victoria, Australia at Full time

    Job Title: Change, Problem & Incident ManagerLocation: Eastern SuburbsEmployment Type: [Full-time / Permanent]About the RoleWe are seeking an experienced and highly motivated Change & Incident Manager to lead and enhance our Change, Incident, and Problem Management processes across the Asia Pacific region. In this role, you will drive operational excellence,...

  • Event and Problem Manager

    2 weeks ago

    Melbourne, Victoria, Australia Singtel Full time

    OverviewEvent & Problem Manager — Melbourne or Sydney office. Australian Citizens only for this role, with eligibility for AGSVA Baseline clearance.At Optus, we're building the future by expanding into new technology and relentlessly improving every day. We're committed to a vibrant, diverse and inclusive workforce where different backgrounds and...

  • Event and Problem Manager

    2 weeks ago

    Melbourne, Victoria, Australia Singtel Full time

    Overview Event & Problem Manager — Melbourne or Sydney office. Australian Citizens only for this role, with eligibility for AGSVA Baseline clearance. At Optus, we're building the future by expanding into new technology and relentlessly improving every day. We're committed to a vibrant, diverse and inclusive workforce where different backgrounds and...

  • Incident Management Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeIncident Full time $120,000 - $160,000

    Incident Management and Compliance ProfessionalWe are seeking a highly skilled Incident Management and Compliance professional to join our team. This role involves ensuring that our teams manage superannuation administration incidents and complaints appropriately.Key Responsibilities:Collaborate with internal and external stakeholders to record, report,...