Strategic Senior Incident Management Leader
1 week ago
About this role:
">This strategic senior position leads the APAC Enterprise Incident Management team, safeguarding the bank's people, assets, operations, and reputation in the APAC region.
The role oversees incident management programs, ensures compliance with regulatory and organizational standards, and drives continuous improvement. It acts as the key liaison for APAC business stakeholders and coordinates with internal and external cross-functional teams during an incident.
Key Responsibilities:
">- Develop and execute the global incident management strategy for the APAC region, ensuring alignment with the organization's objectives.
- Support the development and implementation of incident management policies, tools, programs, and frameworks.
- Lead and manage a team of incident commanders to respond and recover from operational and/or technology-related incidents.
- Provide strategic recommendations to senior leadership for improvements in business continuity and resilience.
- Deputize for the Global Head of Incident Management and represent the organization in regional forums, resilience councils, and cross-function meetings.
- Act as the regional point of contact for the identification, assessment, and management of incidents across the APAC region, ensuring triage, escalation, and coordination with the global team.
- Lead post-incident reviews (where applicable) and ensure any lessons learned are shared appropriately and any resulting remedial improvement actions are tracked to closure.
- Oversee training programs for regional teams to ensure readiness and compliance.
- Collaborate with business units to assess risks and design effective response plans.
- Ensure adherence to local, regional, and international regulatory requirements.
- Prepare and present detailed incident reports, risk assessments, and performance metrics to senior forums/executives.
Requirements:
">- A thorough understanding of crisis management, disaster recovery, and business continuity management in a financial or corporate environment.
- Experience supporting the implementation of projects and working with cross-functional teams.
- A working knowledge of technologies relevant to responsibilities.
- A strong understanding of data analytics and related tools, including Power BI.
- Strong collaboration, communication, and presentation skills.
- An ability to drive execution.
- An understanding of key business drivers and factors that maximize department performance.
Preferred Experience:
">- 12-14 years of related experience in business continuity, disaster recovery, incident management, risk, or controls.
About our company culture:
">We value an inclusive workplace and understand flexibility means different things to different people.
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