Service Delivery Manager

1 day ago

Adelaide, South Australia beBeeLeadership Full time $98,478 - $104,165
About the Opportunity

The team leader role is responsible for driving customer satisfaction and motivating a team to deliver high-quality services. This includes day-to-day leadership, performance management, and oversight of service delivery.

Key Responsibilities
  • Motivating a team to achieve exceptional results and providing expert advice to improve operational efficiencies.
  • Contributing to business growth and sustainability by identifying process improvements and leading change management processes.
  • Making monitoring of service deliverables and managing compliance within the team as part of business-as-usual activities.
  • Identifying new procedures through consultation with stakeholders and implementing them to drive positive change.
  • Supporting team development as a mentor and coach, playing a key role in driving a positive team culture.
What You'll Need to Succeed
  • You are a strategic leader with experience and passion for delivering excellent customer service.
  • You actively seek opportunities for continuous improvement and have exceptional problem-solving skills.
  • You are a people leader who will enjoy positively influencing team culture and sharing knowledge and experience in mentoring, training and development of your team members.
  • You have stakeholder engagement skills and can form and maintain positive working relationships.
  • You have excellent written and verbal communication skills and experience in contributing to business improvement by identifying operational efficiencies.
What We Offer
  • A prime CBD location with offices offering convenient access to public transport and proximity to central amenities.
  • Flexible working arrangements that respect work-life balance and help you manage commitments.
  • An impactful role where you contribute to continuous improvement efforts and deliver outstanding project outcomes.
  • A collaborative team motivated to provide the best customer service.

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