Group Service Delivery Manager
4 weeks ago
Join to apply for the Group Service Delivery Manager role at Detmold Group. Though based in Australia, this is a truly global role—you'll lead service delivery across Australia, Singapore, Indonesia, China, and other regions, managing a diverse team and driving continuous improvement in service quality, cybersecurity, and ICT operational efficiency.
Responsibilities- Lead and drive consistent IT service delivery across the Group, ensuring alignment with SLAs and business objectives.
- Manage and mentor a geographically dispersed team of direct and indirect reports.
- Drive service performance through KPIs, issue resolution, and process optimisation.
- Champion cybersecurity strategy and ensure the protection of technology assets.
- Build strong relationships with internal stakeholders and external partners.
- Contribute to the ICT strategy and Transformation roadmap, aligning technology with business goals.
You're a seasoned IT leader with a global mindset, known for your ability to lead remote teams, manage change, and deliver results in complex environments.
Essential Qualifications & Experience- Tertiary and/or postgraduate qualifications in Information Technology.
- Certified ITIL practitioner.
- Minimum 5 years in ICT leadership across multiple regions.
- Proven experience in cybersecurity strategy and IT infrastructure.
- Strong communication, stakeholder engagement, and decision-making skills.
- Demonstrated success in leading high-performing, remote teams.
- Formal Project Management certification.
- Experience in cloud hosting, server technologies, and network systems.
This is a unique opportunity to shape the future of IT service delivery across a dynamic and growing organisation. You'll work with passionate professionals, cutting-edge technologies, and have full budgetary responsibility to drive meaningful change.
About UsThe Detmold Group is a family-owned and operated global business, partnering with some of the world's largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. Our focus is on making a positive impact for our people, partners and the planet while keeping customers at the core of what we do. We are dedicated to improving quality, service, and efficiency to enhance the way the world experiences packaging. Employee safety is our priority, and we want our people to be 100% SAFE and WELL.
EEO/ContactWe're proud to be a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.
Confidential questions? Reach out to Jennifer Pryor, Talent Acquisition Partner at
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