Group Service Delivery Manager

3 weeks ago

Adelaide, South Australia Detmold Group Full time
Overview

Join to apply for the Group Service Delivery Manager role at Detmold Group. Though based in Australia, this is a truly global role—you'll lead service delivery across Australia, Singapore, Indonesia, China, and other regions, managing a diverse team and driving continuous improvement in service quality, cybersecurity, and ICT operational efficiency.

Responsibilities
  • Lead and drive consistent IT service delivery across the Group, ensuring alignment with SLAs and business objectives.
  • Manage and mentor a geographically dispersed team of direct and indirect reports.
  • Drive service performance through KPIs, issue resolution, and process optimisation.
  • Champion cybersecurity strategy and ensure the protection of technology assets.
  • Build strong relationships with internal stakeholders and external partners.
  • Contribute to the ICT strategy and Transformation roadmap, aligning technology with business goals.
About You

You're a seasoned IT leader with a global mindset, known for your ability to lead remote teams, manage change, and deliver results in complex environments.

Essential Qualifications & Experience
  • Tertiary and/or postgraduate qualifications in Information Technology.
  • Certified ITIL practitioner.
  • Minimum 5 years in ICT leadership across multiple regions.
  • Proven experience in cybersecurity strategy and IT infrastructure.
  • Strong communication, stakeholder engagement, and decision-making skills.
  • Demonstrated success in leading high-performing, remote teams.
Desirable
  • Formal Project Management certification.
  • Experience in cloud hosting, server technologies, and network systems.
Why Join Us?

This is a unique opportunity to shape the future of IT service delivery across a dynamic and growing organisation. You'll work with passionate professionals, cutting-edge technologies, and have full budgetary responsibility to drive meaningful change.

About Us

The Detmold Group is a family-owned and operated global business, partnering with some of the world's largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. Our focus is on making a positive impact for our people, partners and the planet while keeping customers at the core of what we do. We are dedicated to improving quality, service, and efficiency to enhance the way the world experiences packaging. Employee safety is our priority, and we want our people to be 100% SAFE and WELL.

EEO/Contact

We're proud to be a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.

Confidential questions? Reach out to Jennifer Pryor, Talent Acquisition Partner at careers@detmoldgroup.com


#J-18808-Ljbffr

  • Group Service Delivery Manager

    3 weeks ago

    Adelaide, South Australia Detmold Group Full time

    OverviewJoin to apply for the Group Service Delivery Manager role at Detmold Group. Though based in Australia, this is a truly global role—you'll lead service delivery across Australia, Singapore, Indonesia, China, and other regions, managing a diverse team and driving continuous improvement in service quality, cybersecurity, and ICT operational...

  • Group Manager Program Delivery

    2 weeks ago

    Adelaide, South Australia Adbri Full time

    We're looking for a strategic, commercially minded leader to drive the successful delivery of a high-impact portfolio of capital and operational optimisation projects across our construction materials business. As Group Manager, Program Delivery, you will ensure initiatives are delivered in line with validated business outcomes and financial benefits.This...

  • Service Delivery Manager

    2 weeks ago

    Adelaide, South Australia beBeeService Full time $66,960 - $82,800

    Job Title: Service Delivery ManagerA service delivery manager plays a vital role in ensuring the smooth operation of programs and activities within an organisation.The team works closely with stakeholders to provide specialised support for individuals and groups, ensuring seamless transitions and effective communication.Main Responsibilities:Leading and...

  • Service Delivery Manager

    3 weeks ago

    Adelaide, South Australia at Full time

    Add expected salary to your profile for insightsAbout the OpportunityJob Type: PermanentApplication Deadline: 30 September 2025Title Service Delivery ManagerDepartment Enterprise Infrastructure ServicesLocation TBCReports To TBDLevel 6We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By...

  • Service Delivery Manager

    3 weeks ago

    Adelaide, South Australia at Full time

    Add expected salary to your profile for insightsAbout the OpportunityJob Type: PermanentApplication Deadline: 30 September 2025Title Service Delivery ManagerDepartment Enterprise Infrastructure ServicesLocation TBCReports To TBDLevel 6We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By...

  • Group Service Manager

    2 weeks ago

    Adelaide, South Australia Cea Full time

    Posted: 02/10/2024Closing Date: 02/11/2024Job Type: Permanent - Full TimeLocation: WingfieldJob Category: Workshop**About Us**CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.Supplying a diverse range of equipment to a wide variety of...

  • Group Tax Manager

    3 weeks ago

    Adelaide, South Australia Reo Group Full time

    Reo Group Adelaide, South Australia, AustraliaGroup Tax ManagerReo Group Adelaide, South Australia, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Reo GroupDirector - Finance & Accounting, Human Resources & Business Support | MAHRI | Linking Great People to...

  • Group Tax Manager

    2 weeks ago

    Adelaide, South Australia Reo Group Full time

    Reo Group Adelaide, South Australia, AustraliaGroup Tax ManagerReo Group Adelaide, South Australia, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Reo GroupDirector - Finance & Accounting, Human Resources & Business Support | MAHRI | Linking Great People to...

  • Group Accountant

    3 weeks ago

    Adelaide, South Australia LCS Group Full time

    OverviewJoin to apply for the Group Accountant role at LCS GroupDue to a retirement, we're now looking for a hands-on, detail-oriented Group Accountant to join our team and continue to drive the strong financial performance and control across the LCS Group.ResponsibilitiesPrepare accurate monthly and year-end financial reports for all group entities and...

  • Group Accountant

    2 weeks ago

    Adelaide, South Australia LCS Group Full time

    OverviewJoin to apply for the Group Accountant role at LCS GroupDue to a retirement, we're now looking for a hands-on, detail-oriented Group Accountant to join our team and continue to drive the strong financial performance and control across the LCS Group.ResponsibilitiesPrepare accurate monthly and year-end financial reports for all group entities and...