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Home Buying Journey Specialist
2 weeks ago
About the Job
We are seeking a Customer Success Coordinator to join our team to support customers through their home-buying journey. This role is pivotal to our business as we ensure the success of each customer's property journey from search to settlement.
Key Responsibilities:
- Manage multiple work streams including processing tasks across the property purchase journey, contract review, exchange and settlement.
- Liaise with lawyer partners and lenders to ensure our platform is a comprehensive one-stop shop for customers.
- Manage our support inbox, responding to customer queries demonstrating empathy and exceptional customer service.
- Process tasks and support requests within agreed turnaround times.
- Ensure consistent accuracy in a high volume and deadline-driven environment.
About You
- Experience in customer service, administration or operational support.
- A commitment to providing exceptional customer service.
- Prioritisation and planning skills to manage work volume appropriately.
- Excellent attention to detail and ability to navigate complex processes and information.
Why Work With Us
- Enjoy a flexible and dynamic start-up environment.
- We nurture a safe space for our people to show up as they are.
- Competitive salary and staff benefits.
- Opportunities for professional growth and development.