Financial Hardship Specialist
4 weeks ago
The Role
In this critical position with Perigon Group, you will play a key role in supporting customers experiencing financial hardship.
You will work closely with customers and third-party representatives to develop sustainable repayment plans and manage complex insolvency cases with empathy and professionalism.
Key Responsibilities:
- Develop realistic, tailored repayment plans for customers facing financial hardship.
- Proactively solve problems and ensure compliance with company policies.
- Liaise with third-party representatives, such as financial counselors and legal advisors.
- Respond to customer inquiries with a focus on providing compassionate support.
- Ensure all cases adhere to industry regulations and company standards.
What We're Looking For:
- At least 1 year of experience in a similar role.
- Strong communication skills, empathy, and resilience.
- A proactive, problem-solving approach.
This is a fantastic opportunity to make a meaningful impact in the financial lives of our customers.
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