Financial Hardship Specialist

4 weeks ago


Brisbane, Queensland, Australia Perigon Group Full time

The Role

In this critical position with Perigon Group, you will play a key role in supporting customers experiencing financial hardship.

You will work closely with customers and third-party representatives to develop sustainable repayment plans and manage complex insolvency cases with empathy and professionalism.

Key Responsibilities:

  • Develop realistic, tailored repayment plans for customers facing financial hardship.
  • Proactively solve problems and ensure compliance with company policies.
  • Liaise with third-party representatives, such as financial counselors and legal advisors.
  • Respond to customer inquiries with a focus on providing compassionate support.
  • Ensure all cases adhere to industry regulations and company standards.

What We're Looking For:

  • At least 1 year of experience in a similar role.
  • Strong communication skills, empathy, and resilience.
  • A proactive, problem-solving approach.

This is a fantastic opportunity to make a meaningful impact in the financial lives of our customers.



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