Financial Hardship Support Specialist

3 weeks ago


Brisbane, Queensland, Australia Perigon Group Full time

About The Company

Perigon Group is an Australian-owned and operated fully online lender dedicated to providing fast and flexible loans to mainstream Australians. Our mission is to improve our customers' financial futures through inclusive access to finance, comprehensive credit reporting, and transparent financial education.

The Role

In this role, you'll provide tailored support to customers experiencing financial hardship. You will work closely with customers and third-party representatives to develop sustainable repayment plans and manage complex insolvency cases with empathy and professionalism.

Key Responsibilities:

  • Develop realistic, tailored repayment plans for customers facing financial hardship.
  • Proactively solve problems and ensure compliance with company policies.
  • Liaise with third-party representatives, such as financial counselors and legal advisors.
  • Respond to customer inquiries with a focus on providing compassionate support.
  • Ensure all cases adhere to industry regulations and company standards.

What We're Looking For

  • At least 1 year of experience in a similar role.
  • Strong communication skills, empathy, and resilience.
  • A proactive, problem-solving approach.

Salary Information

We offer a competitive salary range of AU$60,000 - AU$80,000 per annum, depending on experience.

Why Choose Us

Join us at Perigon Group and make a meaningful impact in the lives of our customers. Apply now to take the first step towards a rewarding career



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