Customer Financial Recovery Specialist

4 weeks ago


Brisbane, Queensland, Australia Perigon Group Full time

**About Perigon Group**

We are a dedicated online lender, committed to providing accessible and transparent financial solutions for mainstream Australians.

Our mission is to empower our customers by offering inclusive access to finance, comprehensive credit reporting, and educational resources that promote financial well-being.

**Job Overview**

This role is ideal for an experienced professional who can provide empathetic support to customers facing financial challenges. You will collaborate closely with customers and external representatives to develop tailored repayment plans and manage complex cases with expertise and professionalism.

**Key Responsibilities**

  • Develop and implement realistic repayment strategies to help customers overcome financial hardship.
  • Proactively identify and resolve problems, ensuring compliance with company policies and regulations.
  • Maintain effective communication with third-party representatives, such as financial advisors and legal experts.
  • Provide compassionate support to customers through timely and informative responses.
  • Ensure all cases meet industry standards and regulatory requirements.

**What We're Looking For**

To excel in this position, you should possess:

  • A minimum of 1 year of experience in a similar customer-facing role.
  • Exceptional communication skills, empathy, and resilience.
  • A proactive approach to problem-solving and case management.

**Estimated Salary: $80,000 - $110,000 per annum**, dependent on location and experience.



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