Housing Officer

1 month ago

Brisbane, Queensland, Australia Empire Group Full time
About the Role

We are seeking an experienced Housing/ Administration Officer to join our team at Empire Group. The successful candidate will be responsible for providing high-quality customer support services, liaising with other departments, and monitoring workloads.

Key Responsibilities
  • Provide exceptional customer support services, responding to customer inquiries and resolving issues in a timely manner.
  • Liaise with other departments to refer and resolve customer requests, ensuring seamless communication and collaboration.
  • Monitor and prioritize workloads, assisting team members on escalated enquiries/incidents to maintain high-quality customer support services.
  • Monitor and manage rent assessments, ensuring accuracy and efficiency.
  • Assess and resolve escalated enquiries/incidents, providing solutions that meet customer needs.
  • Perform administration and data entry tasks, assessing applications and updating registers with a high level of accuracy.
  • Work collaboratively in a high-performance team environment, utilizing Microsoft products and other IT systems to maintain accurate customer and property records.
About You

We are looking for a candidate who can demonstrate strong skills, knowledge, and expertise in service delivery, with a focus on teamwork and providing person-centred solutions. You will be able to:

  • Embrace new challenges and show resilience in a fast-paced environment.
  • Demonstrate strong written and verbal communication skills, with the ability to model professional, ethical, and culturally sensitive behaviour.
  • Be highly proficient in using IT systems, including MS Suite.
What We Offer

As a Housing/ Administration Officer at Empire Group, you will have the opportunity to work in a dynamic team environment, providing high-quality services to diverse customers. We offer a competitive hourly rate and a great work-life balance.

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