IT Support Specialist
2 weeks ago
Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
Role OverviewWe are seeking an IT Service Desk Team Member to join our dynamic team at Gepps Cross. As an integral member of the IT Service Delivery team, your primary responsibility will be to ensure Stratco's operational requirements are enabled through reliable and well-supported technology platforms.
Key Responsibilities- Manage and resolve helpdesk requests in a timely and effective manner.
- Troubleshoot network, hardware, software, printer, mobile devices, etc., issues.
- Maintain asset records and relevant documentation.
- Provide high-quality support services across various off-the-shelf and custom applications.
- Apply standard ITSM practices including change management, problem management, and release management.
- Develop checklists for recurring problems, recommend procedures & controls for prevention.
- Provide end-user support to all Stratco sites nationally and internationally, some travel may be required.
- Collaborate with team members, other business areas, and projects as required.
- Strict adherence to our critical safety rules & contributing to a safe working environment.
- Demonstrated experience in managing helpdesk requests and troubleshooting technical issues.
- Applicable qualifications in an IT-related discipline.
- A passion to deliver outstanding customer service with the ability to build and support professional working relationships at all levels.
- Highly developed time management, problem-solving, and communication skills.
- Capacity to consistently meet deadlines with conflicting priorities in addition to having a strong sense of proactivity and initiative.
- Experience configuring, administering Microsoft 365, Microsoft Server products including Active Directory and Exchange.
- Knowledge of WAN/LAN, IP Networking, DHCP/DNS, and general network principles.
- Knowledge of Windows desktop, Windows server environments including current and previous generations.
- Experience with SOE maintenance and deployment.
If you are a motivated individual with a passion for delivering exceptional customer service and supporting technical solutions, we encourage you to apply for this exciting opportunity. We offer a competitive salary package, including $65,000 - $80,000 per annum, along with a range of benefits and opportunities for career growth and development.
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