Technical Support Specialist for Stratco IT

2 days ago


Gepps Cross, South Australia Stratco Full time

Stratco Job Opportunity

Stratco, a leading Australian innovator and manufacturer of building solutions, is seeking an experienced Technical Support Specialist to join its IT team.

About the Role

This pivotal position offers the chance to contribute to the success of Stratco's national operations and support a talented team of IT professionals. As a key member of the IT Service Delivery team, you will be responsible for ensuring Stratco's operational requirements are met through reliable and well-supported technology platforms.

Responsibilities

  • Resolve helpdesk requests in a timely and effective manner
  • Troubleshoot network, hardware, software, printer, and mobile device issues
  • Maintain asset records and relevant documentation
  • Provide high-quality support services across various applications
  • Apply standard ITSM practices, including change management, problem management, and release management
  • Develop checklists for recurring problems and recommend procedures for prevention
  • Collaborate with team members, other business areas, and projects as required
  • Adhere to safety rules and contribute to a safe working environment

About You

  • Demonstrated experience in technical support roles
  • Applicable qualifications in an IT-related discipline
  • A passion for delivering outstanding customer service and building professional relationships
  • Highly developed time management, problem-solving, and communication skills
  • Capacity to meet deadlines and prioritize tasks effectively
  • Experience configuring Microsoft 365, Server products, and general networking principles
  • Knowledge of Windows desktop, server environments, and SOE maintenance and deployment

Estimated Salary Range

$80,000 - $110,000 per annum, depending on experience

About Stratco

Stratco is a trusted leader in the Australian building and renovation solutions market. With over 75 years of experience, we offer a comprehensive range of products and services that cater to the needs of our customers.

Career Development Opportunities

We invest in our team's growth and development, providing opportunities for career advancement and professional development. Join Stratco and become part of a dynamic business that values teamwork, innovation, and customer satisfaction.



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