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Guest Service Agent

2 weeks ago

Brisbane, Queensland, Australia Beetson Hotel Full time $40,000 - $80,000 per year

At our boutique 68-room hotel on Caxton Street, just minutes from the stadium, we pride ourselves on creating a welcoming environment for both guests and our team. We're small but mighty – here, you're never just a number. Every team member plays a vital role in delivering memorable experiences, and we're looking for a Part-Time Guest Service Agent who wants to grow with us.

About Us:

  • 68 stylish guest rooms, modern restaurant and bar, and flexible event spaces
  • Central location on Caxton Street, ideal for guests attending events or exploring the city
  • A supportive, collaborative, and close-knit team where your contribution is valued
  • A workplace culture focused on growth, learning, and creating a memorable experience for every guest

The Role:

As a Guest Service Agent, you'll be the first point of contact for our guests. Your professionalism, enthusiasm, and problem-solving skills will help ensure that every guest feels welcome and valued.

Key Responsibilities:

  • Welcome guests with warmth and professionalism; manage check-ins and check-outs efficiently
  • Handle guest inquiries, feedback, and complaints calmly and professionally, finding solutions that enhance guest satisfaction
  • Process payments accurately and manage billing for accommodation, events, and dining
  • Assist with reservations, room allocations, and maintaining accurate front desk records
  • Support restaurant, bar, and event operations as required
  • Maintain an organised and professional front desk and lobby environment
  • Collaborate with the team to ensure seamless hotel operations

What We're Looking For:

  • Friendly, reliable, and professional with excellent interpersonal skills
  • Confident handling guest complaints and payments
  • Strong problem-solving abilities and attention to detail
  • Enthusiasm for learning and growing within a boutique hotel environment
  • Previous hospitality, front desk, or customer service experience is an advantage, but not essential

Why You'll Love Working Here:

  • Small team, big impact – we invest in your growth and development
  • Flexible part-time hours
  • Exposure to multiple areas of hotel operations including front desk, events, and dining
  • Be part of a team where your voice matters, your ideas count, and your work makes a difference
  • Central, convenient location close to the stadium and Caxton Street attractions

If you want to work somewhere you can grow, be valued, and make a real impact every day, we want to hear from you.

For further details and to apply, please email your application, current references, and a cover letter that clearly demonstrates your suitability for the position to:

Oliver Lusa

Rooms Division Manager

Further information is available here:

*Confidential inquiries and requests for further specific information about the role are welcome via email to Oliver.

*Only applicants with current rights to work in Australia will be eligible to apply for this role.

*We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.

1834 Hotels is a growing network of hotels, motels, and resorts across Australia. Key to the management company's recent growth and success is its staff and recruiting exceptional candidates that fit with the company's culture is paramount.