Exceptional Guest Experience Professional

1 day ago

Sydney, New South Wales, Australia beBeeLuxury Full time $80,000 - $120,000
Hotel Guest Experience Manager

This is an exciting opportunity to lead the delivery of exceptional guest experiences and ensure complete guest satisfaction.

You will be responsible for leading a team of concierge staff, overseeing the concierge service, including booking guest requests, creating bespoke experiences, and assisting with luggage.

You will provide personalized recommendations on attractions, events, and business hubs, ensuring guests have an unforgettable experience.

You will welcome guests on arrival, ensuring a seamless connection with hotel services.

You will supervise and lead the porters/door attendants to ensure the welcome journey is delivered in accordance with brand standards.

You will build rapport by knowing regular guests' names and preferences.

You will maintain expert knowledge of hotel facilities and services.

You will handle guest enquiries, messages, and complaints promptly and professionally.

You will stay informed on daily functions, VIP arrivals, and events to anticipate guest needs.

You will consistently uphold luxury service standards in the lobby and reception areas while promoting hotel offerings and upselling where appropriate.

Requirements
  • Valid NSW Driver's license
  • High School diploma or equivalent
  • At least 2-3 years experience in an upscale hotel/equivalent environment as a Concierge or related discipline
  • Must speak fluent English with additional other languages preferred
Benefits

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHGs approach to wellbeing supports every member of the team in being healthy, happy, and productive at work and beyond.

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