Exceptional Guest Experience Specialist

2 days ago


Sydney, New South Wales, Australia beBeeCustomer Full time $45,000 - $75,000
Job Overview

We are seeking a highly motivated Guest Services professional to join our team. As a Guest Service Agent, you will be responsible for ensuring that our guests receive exceptional service and have an enjoyable stay with us.


Responsibilities
  • Manage the check-in and check-out process for guests, ensuring all requirements are met and exceeded.
  • Provide personalized service to guests, responding to their needs and resolving any issues promptly and professionally.
  • Build relationships with regular guests, offering tailored services to enhance their experience and encourage repeat business.
  • Collaborate with the front office team to ensure seamless operation of the hotel, handling tasks such as cash handling, credit card responsibilities, and providing expert knowledge on the hotel and local area.


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