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Experienced Customer Journey Specialist

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Sydney, New South Wales, Australia beBeeAnalytics Full time $80,000 - $120,000
Customer Experience Specialist

This role involves analysing customer data to enhance the end-to-end customer journey. You will also be responsible for presenting findings and strategic recommendations to senior stakeholders, supporting informed decision-making across the business.

Key Responsibilities:
  • Drive Customer Experience Programs – Oversee the planning, coordination, and execution of CX initiatives, ensuring programs are delivered on time, aligned to objectives, and effectively communicated.
  • Identify Opportunities for Improvement – Collaborate with stakeholders to uncover and diagnose the root causes of challenges affecting customer experience.
  • Test and Implement Solutions – Work cross-functionally to design, test, and implement scalable initiatives that enhance the customer experience.
  • Leverage Data for Insight – Confidently query and interpret data at the appropriate level of detail, partnering with analytics experts to drive evidence-based improvements.
  • Engage Stakeholders Effectively – Act as a strong partner by clearly articulating recommendations, trade-offs, and implications of customer experience initiatives.
  • Own Regular Reporting Processes – Own and maintain timely and reliable access to customer experience metrics and trends.
The Ideal Candidate
  • Strategic thinker with advanced analytics skills or SQL experience
  • Strong communication and stakeholder management skills
  • Comfort with ambiguity and problem-solving in a fast-paced environment
  • Curiosity and a growth mindset with a willingness to learn
Preferred Qualifications
  • Proven ability to synthesise complex data into actionable insights influencing business decisions
  • Experience connecting customer data with broader business goals driving measurable outcomes
  • Familiarity with dashboard or data visualisation tools to communicate insights effectively