Technical Support Specialist
6 days ago
About the Role:
VetPartners Australia and New Zealand is seeking a skilled Technical Support Specialist to join our team. As a key member of our Hypercare team, you will provide high-quality IT support to our veterinary clinics during critical system transitions, upgrades, and day-to-day operations.
Your Key Responsibilities:
- Provide Level 2 technical support to clinics, troubleshooting hardware, software, and network issues.
- Assist with system migrations, deployments, and upgrades as part of the Hypercare team.
- Work closely with clinic staff to ensure smooth transitions, resolving issues promptly.
- Escalate complex issues when necessary while maintaining ownership of customer experience.
- Document troubleshooting steps, solutions, and best practices to improve support efficiency.
- Travel to clinics as required to provide on-site support during critical projects.
About You:
To succeed in this role, you will require strong problem-solving skills, excellent communication, and a customer-first approach. You should have at least 3 years of experience in an IT support role, with extensive experience with Microsoft 365 products, Windows Desktop & Server, and Active Directory.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A chance to make a positive impact on animal healthcare and welfare.
Why VetPartners?
We are a family united by our passion for animal welfare and excellence in veterinary care. Our collaborative culture fuels innovation and fosters personal and professional growth.
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