Technical Support Specialist

4 days ago


City of Greater Geelong, Australia Plexxis Software Full time

About the Role:

The Plexxis Software team is seeking a skilled Technical Support Specialist to join our dynamic and innovative team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Resolve customer software-related questions in a timely and efficient manner.
  • Diagnose and troubleshoot post-implementation software issues.
  • Log all Service Desk issues and identify situations requiring urgent attention.
  • Successfully interact with customers by offering support, training, and presentations.

Requirements:

  • Good Microsoft Office skills.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Eligibility to work in Canada.

What We Offer:

  • A competitive salary range of $62,500 - $82,500.
  • A comprehensive benefits package.
  • A casual dress code and collaborative work environment.
  • Opportunities for professional growth and development.


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