Technical Support Specialist
4 days ago
About the Role:
The Plexxis Software team is seeking a skilled Technical Support Specialist to join our dynamic and innovative team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Resolve customer software-related questions in a timely and efficient manner.
- Diagnose and troubleshoot post-implementation software issues.
- Log all Service Desk issues and identify situations requiring urgent attention.
- Successfully interact with customers by offering support, training, and presentations.
Requirements:
- Good Microsoft Office skills.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Eligibility to work in Canada.
What We Offer:
- A competitive salary range of $62,500 - $82,500.
- A comprehensive benefits package.
- A casual dress code and collaborative work environment.
- Opportunities for professional growth and development.
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