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Technical Support Specialist

1 week ago

Council of the City of Sydney, Australia ShopGrok Full time
Company Overview
ClearCompany is a leading provider of innovative solutions for businesses. We are committed to delivering exceptional customer experiences and driving growth through technology.

Job Description
This role is responsible for providing technical support to customers, ensuring prompt and effective resolution of issues. The successful candidate will work closely with our development and data engineering teams to enhance the platform, troubleshoot data issues, and build support tools. Key responsibilities include:
  • Monitoring support inboxes and responding to customer requests via email.
  • Collaborating with cross-functional teams to resolve complex technical issues.
  • Developing and maintaining knowledge bases and documentation to support customer success.

Required Skills and Qualifications
To succeed in this role, you will need:
  • Excellent communication skills (written & verbal) in English.
  • Experience with project/incident management tools like Jira or HelpScout.
  • Strong data entry & spreadsheet skills (Excel, Google Sheets).
  • Ability to triage and prioritize incoming requests efficiently.
  • Comfort interacting with customers, primarily via email.

Benefits
We offer a competitive salary, flexible working arrangements, and opportunities for professional growth and development.