Business Intelligence Analyst

5 days ago

Melbourne, Victoria, Australia Luxury Escapes Full time
Role Overview

We are seeking a highly skilled and analytical Business Intelligence Analyst to join our team at Luxury Escapes.

About the Role

This role focuses on providing insights, analysis, and recommendations that support the efficient operation and profitability of the loyalty program.

  • Calculate ROI, including gross and net revenue benefits of the loyalty program.
  • Establish program KPIs and continuously review the program's performance against forecasts and budgets.

The ideal candidate will have 3+ years of professional experience in financial analysis or related roles, ideally within retail, e-commerce, or loyalty program management.

Key Responsibilities:
  • Refine the commercial model to adapt to evolving business needs and market conditions.
  • Analyse member benefit costs to align with budget and strategic goals.
  • Identify opportunities to optimise program operating costs and improve efficiency.
  • Support finance teams with reconciliation to ensure data accuracy.
  • Oversee key metrics: earn/burn ratio, points expiry, and redemption rates.
  • Manage points inflows/outflows, ensuring data integrity and optimal financial liabilities.
  • Optimise expiry rules and breakage rates through actuarial oversight.
  • Maintain competitive and financially sustainable partner pricing for points.
  • Collaborate with marketing and revenue teams to design and execute financially sound campaigns.
About You
  • Bachelor's or Master's degree in Finance, Accounting, or a related field.
  • Advanced proficiency in Excel and financial modeling.
  • Experience with data visualisation tools (Tableau, Power BI, etc.) is preferred.
  • Strong analytical skills, with the ability to interpret complex data and provide actionable insights.
  • Excellent communication and collaboration skills, with the ability to work cross-functionally.
What We Offer
  • A competitive remuneration package ($90,000 - $110,000 per year).
  • A comprehensive health and well-being program, including yoga, meditation, onsite gym, and shower facilities.
  • Fun & dynamic working environment, with regular team gatherings and monthly recognition programs.
  • Discounted travel, birthday leave, and other benefits.

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