Optical Sales and Support Specialist
3 days ago
Vision Australia is a leading organisation dedicated to empowering individuals who are blind or have low vision to live the life they choose.
With a rich history spanning over 150 years, we strive to create an inclusive culture that values diversity and all abilities.
We listen to our clients and build services around their needs, trusting our workforce to use their best judgment to achieve positive outcomes.
Salary
The successful candidate will be offered a competitive base salary of $73,803 per annum, plus superannuation with salary packaging up to $15.9k.
Job Description
This role involves providing exceptional face-to-face customer service, conducting product demonstrations, and managing online inquiries to enhance the customer experience.
Key responsibilities include:
- Supporting general customer inquiries in multiple channels;
- Processing equipment claims for MAC, DVA, NDIS, and other funded sales;
- Administering online communication platforms for the Vision Store team.
Required Skills and Qualifications
To succeed in this role, you should possess:
- High proficiency in online customer support platforms;
- Proficiency in all Microsoft applications;
- Excellent verbal and written communication skills;
In addition, optical dispensing/assistant or other medical equipment or technology sales experience is desirable.
Benefits
As a Vision Australia employee, you can expect:
- Annual salary review to ensure your pay remains in-line with market rates;
- Easy-to-access location;
- Professional development opportunities and micro-learning sessions available for all staff.
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