Exceptional Customer Service Specialist
5 days ago
We are committed to supporting people who are blind or have low vision to live the life they choose. In this role, you will provide exceptional face-to-face customer service, conduct product demonstrations, and manage online inquiries to enhance the customer experience.
Key Responsibilities:- Support general customer inquiries in multiple channels including; face to face, phone, email;
- Process equipment claims for MAC, DVA, NDIS and other funded sales;
- Administration of online communication platforms for the Vision Store team.
This is a permanent full-time opportunity with an annual salary review to ensure your pay is in-line with the market rates. You will also receive benefits such as easy-to-access location, professional development opportunities and micro-learning sessions available for all staff.
Requirements:- High proficiency in online customer support platforms;
- Proficiency in all Microsoft applications;
- Excellent verbal and written communication skills;
As part of the Vision Store team, you should have experience in high-level retail sales and customer service. Optical dispensing/assistant or other medical equipment or technology sales experience is desirable.
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