Customer Service and Sales Representative

2 weeks ago


Townsville, Queensland, Australia Vision Australia Full time

At Vision Australia, we strive to make a positive difference in the lives of others. We are committed to supporting people who are blind or have low vision to live the life they choose and striving for their inclusion in all areas of society.

About Us

We listen to our more than 35,000 clients, building our services around their needs and aspirations. Similarly, we trust our workforce to use their best judgement to achieve positive, measurable outcomes.

We are a trusted pillar of the community, supporting people who are blind or have low vision for over 150 years. Our organisation is dedicated to enhancing the customer experience through exceptional face-to-face customer service, product demonstrations, and managing online inquiries.

About the Opportunity

As a Customer Service and Sales Representative - Vision Store, you will provide high-level retail sales and customer service experience. You will also support general customer inquiries in multiple channels, process equipment claims, and administer online communication platforms for the Vision Store team.

You will work in a fast-paced environment, handling customer transactions, providing product information, and ensuring a seamless shopping experience. Your excellent verbal and written communication skills will enable you to effectively interact with customers, colleagues, and management.

In this role, you will also have the opportunity to develop your skills in optical dispensing/assistant or other medical equipment or technology sales. If you have experience in these areas, it will be highly valued.

Required Skills and Qualifications
  • High proficiency in online customer support platforms
  • Proficiency in all Microsoft applications
  • Excellent verbal and written communication skills
Benefits
  • Annual salary review to ensure your pay is in-line with market rates
  • Easy-to-access location
  • Professional development opportunities and micro-learning sessions available for all staff

The estimated annual salary for this role is approximately $73,803 + Superannuation, based on the Townsville location. This salary includes up to $15.9k in salary packaging options.



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