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Account Relationship Specialist
3 weeks ago
About Us
Workwear Group, a leading provider of workwear solutions, has been in the business of delivering high-quality products since the late 1920s. We are a trusted partner for our customers, manufacturing over seven million units each year.
We continuously invest in innovation, market knowledge, and sustainability practices to deliver exceptional results. Our team is passionate about what we do and strive to create an inspiring, safe, and inclusive environment for all.
Job Description:
As an Account Relationship Specialist, you will be responsible for building and nurturing strong relationships with clients, understanding their goals and needs. You will bring back valuable insights to help us craft effective proposals and collaborate closely with different teams to manage risks related to our contracts and daily account management tasks.
Key Responsibilities:
- Develop and Implement Sales Strategies: Create customer-based development plans to drive organic growth and achieve sales targets.
- Customer Relationship Management: Maintain and strengthen relationships with key customers to ensure alignment with sales strategies and identify growth opportunities.
- Value-Added Program Management: Design and manage value-added programs tailored to client needs to enhance customer satisfaction and loyalty.
- Reporting and Analysis: Oversee the preparation and submission of weekly and monthly reports to ensure accuracy and timeliness.
- KPI Monitoring: Track and analyze key performance indicators to assess sales performance and identify areas for improvement.
- Contract Compliance: Monitor and address any contract non-compliance issues promptly to ensure adherence to agreed terms and conditions.
- Sales Planning and Forecasting: Optimize stock levels to maximize profitability and forecast demand to minimize obsolete stock.
- Deadline Management: Ensure all sales planning and product range efficiency tasks are completed within client-defined time frames to meet relevant KPIs.
Required Skills and Qualifications:
Our ideal candidate will possess a strong work ethic, commitment to teamwork, and ability to build meaningful relationships. They will also have openness to coaching and self-reflection, accountability for their actions and emotions, and the ability to inspire others to think outside the box.
Benefits:
- Flexible working environment with work-from-home options.
- A competitive salary package and suite of benefits, including discounts on our brands and Wesfarmers' stores.
- A tailored career development plan and reward and recognition programs.
- Access to our Employee Assistance Program and Wellbeing program, Thrive, with activities designed to support financial wellness, celebrate diversity, get physical, and maintain healthy minds.
Join Our Team:
At Workwear Group, we value diversity and aim to create an inclusive environment where everyone feels empowered to bring their whole selves to work. If you share our values and are passionate about delivering exceptional results, we encourage you to apply.
