Hygiene Install/Special Services Team Lead

4 weeks ago


Brisbane, Queensland, Australia Rentokil Initial Full time

Initial Hygiene seeks a highly skilled Local Service Manager to lead and manage the Install and Special Services team, overseeing warehouse operations and stock management.

This role is based in our Eagle Farm office and involves leading a team of Service Technicians to ensure quality delivery of service, effective stock management, compliance, and customer satisfaction.

Reporting to the Operations Manager, you will be responsible for supervising, developing, and coaching a team of Service Technicians, managing inventory control and warehouse area for Hygiene, and maintaining strong key stakeholder relationships within our customer portfolio.

Main duties for this role include:

  • Supervising and developing a team of Service Technicians with potential for further growth in service head count
  • Managing all aspects of inventory control and warehouse area for Hygiene
  • Maintaining strong key stakeholder relationships within our customer portfolio
  • Conducting and participating in monthly team and safety meetings
  • Conducting regular site quality audits
  • Conducting regular performance assessments with the team
  • Inducting and training new staff members to the team
  • Managing and reviewing service runs
  • Administration related to servicing activities
  • Managing customer feedback
  • Covering service runs for Technicians when required
  • Ongoing performance management
  • Controlling service costs for your area
  • Looking after Pays, e.g., Kronos

The ideal candidate will possess and be able to demonstrate:

  • Team supervision
  • Excellent customer service skills and negotiation skills
  • Excellent communication skills, both written and verbal
  • Excellent PC skills, report preparing, and attention to detail
  • Ability to work well under pressure and meet KPIs
  • Time management skills
  • Strong problem-solving skills with the ability to think outside the box
  • A current Australian Driver's license is essential
  • Willingness to perform all tasks as a technician
  • Forklift license preferred but not essential


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