Hygiene Services Team Lead
7 days ago
We are seeking a highly skilled and experienced Service Manager to lead our Hygiene Install and Special Services team in Eagle Farm. This role involves overseeing the team's operations, managing inventory, and ensuring excellent customer satisfaction.
Key Responsibilities:
- Supervise and develop a team of Service Technicians, focusing on quality delivery, effective stock management, compliance, and customer satisfaction.
- Manage all aspects of inventory control, warehouse operations, and Hygiene products.
- Maintain strong relationships with key stakeholders within our customer portfolio.
- Conduct regular site quality audits and participate in monthly team and safety meetings.
- Conduct performance assessments, train new staff members, and manage service runs.
- Oversee administration related to servicing activities, customer feedback, and controlling service costs.
- Cover service runs for Technicians when required and perform other tasks as necessary.
Requirements:
- Excellent customer service, communication, and negotiation skills.
- Strong problem-solving skills, ability to think outside the box, and work well under pressure.
- Ability to work effectively with PC software, prepare reports, and maintain attention to detail.
- A current Australian Driver's licence is essential, and a Forklift licence is preferred but not essential.
- Willingness to perform all tasks as a technician.
Salary Estimate: AU$70,000 - AU$90,000 per annum, depending on experience. We offer a competitive salary, opportunities for growth, and a supportive work environment.
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