Hearing Care Advocate

3 days ago

Toowoomba, Queensland, Australia beBeeCustomerOriented Full time $40,000 - $60,000

Our Mission:

We strive to make a positive difference in people's lives by providing innovative hearing care solutions.

To achieve this, we develop, manufacture and distribute cutting-edge technology that pushes the boundaries of what is possible.

Your Role:

  • You will provide exceptional customer service, ensuring our clients receive an outstanding experience.
  • Manage appointment schedules for audiologists with precision and attention to detail.
  • Greet clients warmly and update their records accurately.
  • Respond promptly to client and doctor enquiries, addressing their needs efficiently.
  • Answer phone calls and emails effectively, resolving issues quickly.
  • Provide basic troubleshooting and servicing for hearing devices, ensuring they function optimally.
  • Accurately bill appointments, maintaining a high level of professionalism.
  • Perform other general office duties with a proactive approach.

Key Qualifications:

  • Passion for delivering exceptional customer experiences.
  • Excellent verbal and written communication skills, along with patience and empathy.
  • Proven ability to work effectively within a team environment.
  • Demonstrated judgement and advanced administrative skills.
  • Strong problem-solving abilities and a willingness to adapt.
  • Flexibility to travel when needed, covering sick leave and annual leave.

About Our Team:

  • We offer a competitive remuneration package, recognising your value to our organisation.
  • Provide salary packaging options, allowing you to tailor your benefits.
  • Offer paid parental leave, supporting your work-life balance.
  • Provide generous employee discounts on Sonova products, enhancing your benefits.
  • Offer ongoing training and support, helping you grow professionally.
  • Provide access to discounts from over 500 retailers, enriching your lifestyle.
  • Offer an online wellbeing centre and employee assistance program, prioritising your health and wellbeing.
  • Provide access to the LinkedIn Learning Platform, expanding your knowledge and skills.
  • Value a dynamic and supportive team culture, fostering collaboration and growth.
  • Prioritise equal opportunities, embracing diversity and inclusion.

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