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Patient Liaison Specialist

2 months ago

Bowen Hills, Queensland, Australia The Aushealth Hospital Research Fund Ltd Full time
About the Role

We are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. As a key member of our team, you will play a vital role in building effective relationships with patients, medical consultants, and external organizations.

Key Responsibilities
  • Liaise with patients, medical consultants, and external organizations to resolve hospital fees and charges.
  • Meet patients in the hospital to obtain financial consent and relevant admission paperwork.
  • Assist with the resolution of account queries for patients and health funds.
  • Provide exceptional customer service through effective communication and relationship-building.
  • Maintain confidentiality of patient records and adhere to contractual requirements.
Requirements
  • Prior experience in a similar healthcare role is desirable but not essential.
  • Excellent interpersonal and communication skills.
  • Exceptional organization and time management skills.
  • Understanding of private health insurance cover and associated processes is desirable.
  • Excellent computer literacy skills with proficiency in the MS Office suite.
  • Resilience in having challenging conversations and ability to empathize with vulnerable customers.
  • Ability to work collaboratively with a multi-disciplinary team.
What We Offer
  • Increased take-home pay with access to salary sacrifice.
  • Access to salary packaging and novated leasing.
  • Support for your success through industry-leading on-the-job training and personal development.
  • Employment Assistant Program (EAP).

AusHealth is an Australian-owned health and wellbeing charity that provides services for workplaces, hospitals, and healthcare services. We fund ground-breaking medical research conducted in Australia.