Enterprise Business Development Leader

The APAC CRM Vice President will oversee market success of ServiceNow's CRM products, built on the company's market leading Service Management platform. This platform creates a single source of truth that allows enterprise processes to execute with uniform information.

This role supports the strategy and solution win for the CRM engagement model. Responsibilities and activities can vary by solution APAC given coverage capacity.

• Key Responsibilities:
• Develop and lead an APAC growth strategy leveraging both vertical and horizontal sales strategies
• Manage and lead a team of three to five 1st line CRM Solution Sales managers who have five to seven individual contributors (Senior Solution Account Executives) reporting to them
• Leverage a matrixed sales structure consisting of solution consulting, professional services, field sales teams
• Manage teams around achieving key KPIs of bookings to plan, pipeline creation, recruit to plan, and talent development
• Be a trusted mentor and leader who sets a high bar, leading from the front
• Be a member of the APAC Senior Leadership Team
• Establish and nurture relationships at the highest levels of organizations
• Manage accurate forecasting and communications daily
• Drive customer success practices across your APAC
• Support territory strategy and planning to improve vertical understanding, account use case targeting, and execution
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with the rest of the account team, customer, and partners
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role, you have:

• 20+ years' experience managing a team of field-based sales or solution sales representatives in a matrixed sales environment in the enterprise software space to enterprise customers (over 2,000 employees)
• Strong experience managing multi-tiered customer relationships; demonstrated ability to coach and mentor
• A strong track record selling business applications in the customer service, field service, or supply chain domains
• A consistent track record of meeting and exceeding team quotas selling to large accounts (20,000+ employees)
• Experience attracting, retaining, and developing high-performing, high-potential talent through assessing, selecting, onboarding, coaching, and developing
• A track record of managing a growing team in different geographical locations across APAC
• Superior knowledge and demonstrated skills of sales techniques, customer interaction, customer relations
• Strong forecasting and reporting capabilities
• A proven and consistent track record selling to large enterprise-level customers and established relationships at the C-suite level
• Strong organization, communication, teamwork, presentation, problem-solving, and time management skills
• Experience inspiring the team to follow defined best practices
• The ability to navigate and collaborate through complex opportunities
• A competitive, can-do, optimistic, realistic attitude, strong work ethic, humility, and excellent team building communication and listening skills
• The willingness and ability to travel 50% of the time

We approach our distributed world of work with flexibility and trust. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.