Technical Specialist
2 days ago
EML is a leading Workers Compensation and Personal Injury Claims Management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey. As a Technical Specialist, you will play a critical role in supporting our Case Management teams by providing up-to-date technical guidance on compensation payment schemes and assisting in claims administration under the Safety, Rehabilitation and Compensation Act (SRC Act).
Your Responsibilities- Provide technical advice and support to claims teams on the claims management process in line with the SRC Act.
- Provide timely and appropriate instructions to panel legal firms in litigated matters.
- Proactively resolve litigated matters and applications made with the Administrative Appeals Tribunal, demonstrating holistic resolution through consultation and appropriate resolution strategies.
- Build and maintain strong collaborative relationships with internal and external stakeholders.
- Provide monthly reports outlining trends, decision outcomes, and feedback for the Claims Operations team.
- Proactively identify and support improvement in any potential reputational risks in the Tribunal through management of litigated matters.
- Maintain risk awareness with a focus on continuous improvement and decision-making opportunities identified throughout the management of litigated matters.
- Assist organisational compliance with legal, governance, and self-insurance license requirements.
- Extensive Workers Compensation experience.
- Thorough understanding of the SRC Act.
- Strong experience interpreting and working in legislation and insurance schemes.
- Legal or internal review experience.
- Effective decision-making and time management skills.
- Superior written and verbal communication, and leadership skills.
- Problem-solving and strategic thinking skills.
- Experience in managing relationships and competing stakeholder priorities.
- Experience in coaching and supporting others.
We stand together as equals. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a vibrant, collaborative, and innovative team culture, flexibility to work from home, a corporate wellbeing program, access to discounts, and comprehensive learning and development support.
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