Customer Service Representative Position

2 weeks ago


Springvale, Australia Veritas Recruitment Full time
About the Role

Veritas Recruitment is seeking an experienced Customer Service & Administrator to join their team on a permanent full-time basis. As a key member of the sales administration team, you will be responsible for managing customer orders, ensuring timely deliveries, and maintaining excellent relationships with both internal and external stakeholders.

Key Responsibilities
  • Process all customer orders received, ensuring accuracy and attention to detail.
  • Assist in managing stock availability to achieve Key Performance Indicators (KPIs) and finalize orders for customers.
  • Send balance payment requests and follow up in a timely manner.
  • Note customers' credit limits and ensure account status is correctly updated.
  • Provide pricing quotes to customers as requested and ensure they are kept informed about the status of their orders.
Requirements and Qualifications

To be successful in this role, you should have previous experience in a similar position, processing complex and high-volume orders. You must be confident using the Microsoft Office Suite and possess great time management and communication skills. Additionally, experience with Netsuite would be advantageous.

Benefits
  • Work from Home 2 days a week.
  • Be part of a great tight-knit team culture.
  • Onsite parking available.
  • Staff discounts offered.
Compensation

The estimated annual salary for this role is $60,000 - $80,000, depending on experience. This is a permanent full-time position with an ASAP start date.



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