Customer Service Champion

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Customer Service ChampionApply locations Melbourne CBD VIC Australia time type Full time posted on Posted 27 Days Ago time left to apply End Date: July 31, 2025 (5 days left to apply) job requisition id JR12127

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About the role:

As a customer service representative at Probe CX, you will initially handle entry-level calls, but as you gain experience and demonstrate your abilities, you will progress to more complex call types and back-of-house tasks. This role will provide you with a rewarding and ever-evolving work experience, allowing you to enhance your communication and problem-solving skills while engaging with a diverse group of customers.

Working in a fast-paced environment, you will have the opportunity to level up your customer service skills and truly thrive in your role. This is an amazing chance to contribute to the success of our government client and make a positive impact on the lives of individuals and businesses in Australia. Don't miss your chance to take your career to the next level

Key Points -

• Permanent full time - 38hrs per week

• Hourly rate & incentives

• Monday - Friday rotating roster between the hours of 8am - 8pm (Weekend hours may be required as per client needs)

• Penalty rates for any weekend work completed and anytime after 7pm

• Comprehensive Full Time PAID training onsite with ongoing development opportunities

• Attractive hybrid/work from home options available once you've settled into your new role (More info available at interview)

  • Please note - this is a Hybrid role and requires an element of regular on-site attendance.

• Monthly reward & recognition programs and celebrations with fun themed days

• Book share library, board games, and usual kitchen supplies available

• Access to a 24/7 employee health, wellness & safety platform

• Employee Referral Program

• Tenure Recognition Program

• A diverse and supportive working environment – everyone is welcome here, and our differences make us stronger,

• Great office location in Melbourne CBD - close to public transport and awesome food options

Kindly take note that, this is an Australian based role and considering the requirements of our client, you must meet the following criteria to be eligible:

• Hold current Australian Citizenship,

• Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you), and

• Have lived in Australia for the last 5 consecutive years (a 5-year footprint),

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

We eagerly anticipate receiving your application

About Us

Explore our end-to-end career opportunities across CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. Contribute to projects that transform customer experiences and help leading brands connect with their audiences in meaningful ways.

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