Service Design Manager

2 weeks ago


Melbourne, Victoria, Australia SHK Full time
About the Organisation

WEHI is one of Australia's leading biomedical research organisations, with a strong national and international reputation for performing highly influential basic and translational research. With more than 1,100 staff and students, the Institute addresses some of the major health challenges of our time, focusing on cancer, infection, inflammation, immune disorders, development and ageing.

The Institute is at the forefront of research innovation and technology, with researchers strongly supported by a high-quality professional services team.

About the Role

The Service Design Manager is a challenging and rewarding position that drives a holistic, cross-departmental redesign of WEHI's service model. Reporting to the Chief Operating Officer, this individual will work closely with the Institute's executive and leadership teams to ensure the new model provides a fit-for-purpose, consistent and streamlined user experience, maintaining core services and expertise essential to the Institute's operations.

A small team of experts will be led by the appointee to develop an outcome aligned with the Institute's vision and strategic goals, thereby enabling WEHI to sustainably deliver world-class medical research.

About You

You are strategic, creative and commercially-minded, with a proven track record in overseeing significant organisation-wide transformation programs. Well-versed in high-quality organisational design, business optimisation and change management methodologies, your engaging approach and stakeholder management capability allows you to foster effective relationships across all levels of an organisation.

You understand the importance of cultural change readiness and can leverage contemporary change management practices to ensure program success.

What We Offer

This is an important role that will have a meaningful impact on the Institute, its research and the community it serves.

An estimated salary range for this position is AU$120,000 - AU$150,000 per annum, depending on qualifications and experience.



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