Service Designer
2 weeks ago
About the Role:
The Service Designer will play a key role in designing seamless and cohesive customer experiences across our channels. This involves harnessing the entire ecosystem, understanding how people move across services, designing connectivity between them, and bringing to life new service propositions for our customers, taking into account the backstage elements that bring the front-stage experiences to life.
This role requires close collaboration with our Service Design team, Digital Delivery Team, Analytics Team, and other key business functions, particularly store operations, marketing, and IT.
Key Responsibilities:
- Deliver world-class service experiences that span across our channels, from digital to physical environments of our stores.
- Bring new service propositions to life, from initial concept to prototyping and full delivery.
- Co-create and co-design with various teams across the business, facilitating sessions and guiding groups to desired outcomes.
- Immerse yourself in customers' lives using a range of research techniques.
- Apply MVP and DVF thinking to find solutions that benefit both customers and the organization.
- Guide conversations through data-driven insights and establish advocacy for the customer to drive the best possible customer experience.
Requirements:
- Exceptional stakeholder management, facilitation, and communication skills.
- 2+ years of proven service design experience.
- Strong influencing and communication skills, with experience in workshop facilitation and bringing multiple teams and stakeholders on the journey.
- Experience in cross-functional teams collaborating effectively with data analysts, technologists, UX/UI designers, product managers, and developers to bring service and product visions and strategies to life as digital outputs.
- Visual design skills to express complex ideas, concepts, and information visually to influence an audience.
- Experience with strategic thinking to align service design efforts with broader business goals and strategies.
- A flexible mindset to navigate ambiguous problem spaces and adapt to challenges as they present themselves.
- Comfortable using Miro, Figma, PowerPoint, Excel, and other relevant tools.
- Able to plan and execute a mixed-methods customer research approach tailored to the context of work.
- Skillset in design researching, identifying gaps, and presenting insights.
- Comfortable gathering and making sense of both qualitative and quantitative data to turn it into actionable insights and guide the direction of the work with necessary stakeholders.
What We Offer:
- A flexible and informal work environment that helps bring balance between work and home.
- Team discounts at Bunnings, OnePass, and with other Wesfarmers retailers, including Kmart, Target, Officeworks, and Catch.
- Discounts from corporate partners, such as private health insurance, gyms, car rental, and cost-price food and drinks at our Bunnings café.
- 12 weeks of paid parental leave, regardless of gender, annual flu vaccinations, and health checks.
- The opportunity to create a real difference in your local community and environment.
Join Us:
-
Service Designer
4 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the RoleBunnings is seeking an experienced Service Designer to join our growing team. As a Service Designer, you will play a crucial role in designing experiences that deliver a seamless and cohesive customer experience across our channels.Key ResponsibilitiesDesign experiences that span across our channels, from digital to physical environmentsBring...
-
Service Designer
4 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the RoleBunnings is seeking an experienced Service Designer to join our growing team. As a Service Designer, you will play a crucial role in designing experiences that deliver a seamless and cohesive customer experience across our channels.Key ResponsibilitiesDesign experiences that span across our channels, from digital to physical environmentsBring...
-
Service Designer
4 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the RoleBunnings is seeking an experienced Service Designer to join our growing team. As a Service Designer, you will play a crucial role in designing experiences that deliver a seamless and cohesive customer experience across our channels.Key ResponsibilitiesDesign experiences that span across our channels, from digital to physical environmentsBring...
-
Service Designer
3 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the RoleBunnings is seeking an experienced Service Designer to join our growing team. As a Service Designer, you will play a crucial role in designing experiences that deliver a seamless and cohesive customer experience across our channels.Key ResponsibilitiesDesign experiences that span across our channels, from digital to physical environmentsBring...
-
Service Designer
4 weeks ago
Melbourne, Victoria, Australia Clicks IT Recruitment Full timeJob Title: Service DesignerWe are seeking a skilled Service Designer to join our team at Clicks IT Recruitment. As a Service Designer, you will play a crucial role in enabling collaborative design of processes, systems, and tools.Key Responsibilities:Engage and collaborate with teams across the organisation to champion the benefits of service design and...
-
Service Designer
3 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the Role:The Service Designer will play a key role in designing experiences that deliver a seamless and cohesive customer experience across our channels. This involves harnessing the entire ecosystem, understanding how people move across services, designing the connectivity between them, and bringing to life new service propositions for our...
-
Service Designer
2 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the Role:The Service Designer will play a key role in designing seamless and cohesive customer experiences across our channels. This involves harnessing the entire ecosystem, understanding how people move across services, designing connectivity between them, and bringing to life new service propositions for our customers.This will be done in...
-
Service Designer
3 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the Role:The Service Designer will play a key role in designing seamless and cohesive customer experiences across our channels. This involves harnessing the entire ecosystem, understanding how people move across services, designing connectivity between them, and bringing to life new service propositions for our customers.This will be done in...
-
Service Designer
1 month ago
Melbourne, Victoria, Australia Dental Corporation Full timeThe OpportunityWe are seeking a Senior Service Designer to champion the customer and help build a customer-led culture through the pragmatic application of Human Centred Design methods.About the RoleYou will design across the end-to-end experience for our customers, delivering key insights, identifying strategic opportunity areas and recommendations that...
-
Service Designer
3 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeThe OpportunityWe're seeking a seasoned Senior Service Designer to join our team at Bupa Asia Pacific. As a key member of our Customer Experience team, you'll play a crucial role in championing customer-led culture and driving business growth through the application of Human Centred Design methods.About the RoleYou'll be responsible for designing end-to-end...
-
Service Design Manager
1 month ago
Melbourne, Victoria, Australia Salt Recruitment Full timeAbout the RoleWe are seeking a highly skilled Service Design Manager to join our team at Salt Recruitment. As a Service Design Manager, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking.Key ResponsibilitiesDevelop and execute a holistic service strategy that...
-
Service Design Director
3 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeAbout the RoleWe are seeking a seasoned Service Design Manager to join our team at a leading financial institution. As a key member of our design team, you will play a pivotal role in shaping end-to-end customer experiences through your expertise in service design and systems thinking.Key ResponsibilitiesDevelop and execute a holistic service strategy that...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeTransforming Healthcare ExperiencesAt Dental Corporation, we're committed to delivering exceptional healthcare experiences for our customers. As a Senior Service Designer, you'll play a key role in championing customer-centric design and driving innovation across our organization.About the RoleThe Senior Service Designer will lead the design process,...
-
Service Design Manager
1 month ago
Melbourne, Victoria, Australia Salt Recruitment Full time{"Job Title": "Service Design Manager", "Company Overview": "Join a leading financial institution committed to transforming the financial services landscape. Our client is dedicated to providing innovative and customer-centric solutions that drive value and foster growth.", "Role Overview": "As a Service Design Manager, you will play a pivotal role in...
-
Service Design Manager
1 month ago
Melbourne, Victoria, Australia Salt Recruitment Full time{"Job Title": "Service Design Manager", "Company Overview": "Join a leading financial institution committed to transforming the financial services landscape. Our client is dedicated to providing innovative and customer-centric solutions that drive value and foster growth.", "Role Overview": "As a Service Design Manager, you will play a pivotal role in...
-
Service Experience Designer
4 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the RoleThis is a Service Designer position with Bunnings, a leading company in Australia, where you will play a crucial role in designing seamless and cohesive customer experiences across our channels.As a Service Designer, you will work closely with our Service Design team, Digital Delivery Team, Analytics Team, and other key business functions to...
-
Senior Service Designer
3 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeTransforming Healthcare TogetherAt Dental Corporation, we're committed to delivering exceptional experiences for our customers. As a Senior Service Designer, you'll play a critical role in championing the customer and driving a customer-led culture. About the RoleAs a Senior Service Designer, you'll lead the design process, collaborating with...
-
Service Design Lead
3 hours ago
Melbourne, Victoria, Australia Talent International Full timeJob Title: Service Design LeadOur client, a federal government agency, is seeking a Service Design Lead to join their Agile teams. The role involves improving operational efficiencies and business process streamlining for front-line staff to enhance the customer experience.Key Responsibilities:Lead design thinking sessions with service users.Conduct...
-
Senior Service Designer
2 months ago
Melbourne, Victoria, Australia Dental Corporation Full timeAbout the RoleWe are seeking a highly skilled Senior Service Designer to join our team at Bupa. As a Senior Service Designer, you will be responsible for championing the customer and helping build a customer-led culture through the pragmatic application of Human Centred Design methods.Key ResponsibilitiesLead the design process, collaborating with...
-
Senior Service Designer
2 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeTransforming Healthcare TogetherAt Dental Corporation, we're committed to delivering exceptional experiences for our customers. As a Senior Service Designer, you'll play a critical role in championing the customer and driving a customer-led culture. You'll design end-to-end experiences that meet the needs of our customers, delivering key insights and...
