Service Design Director
1 month ago
We are seeking a seasoned Service Design Manager to join our team at a leading financial institution. As a key member of our design team, you will play a pivotal role in shaping end-to-end customer experiences through your expertise in service design and systems thinking.
Key Responsibilities- Develop and execute a holistic service strategy that focuses on direct customer interactions, ensuring alignment between business objectives and customer experience improvements across multiple products and platforms.
- Lead cross-functional teams in creating storyboards, service blueprints, and conducting research to identify pain points and opportunities for innovation in moderately complex products and features.
- Design service blueprints, document processes, and map touchpoints, incorporating inclusive design principles to deliver seamless, personalized, and accessible experiences.
- Create experience maps and service prototypes to visualize customer journeys, adopting an iterative approach for continuous enhancement.
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making, guide prioritization, and develop experience-driven metrics that align with business goals.
- 7+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences.
- Experience in leading design initiatives within a financial institution or service industry.
- Proven experience with service design projects, including journey mapping, service blueprinting, and storyboarding.
- Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
- Extensive experience in visual and interactive design.
We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive salary and benefits package.
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Design Director
3 weeks ago
Melbourne, Victoria, Australia The Standard Hotel Full timeThe Standard HotelWe are seeking a highly skilled and creative Design Director to join our team at The Standard Hotel. As a key member of our design team, you will be responsible for maintaining the brand's aesthetic and quality expectations.Key Responsibilities:Collaborate with the Management team to ensure all spaces meet specified standards.Work closely...
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Product Design Director
3 weeks ago
Melbourne, Victoria, Australia Xero Full timeXero seeks a seasoned Product Design Director to lead the design vision and direction of our product areas. This role requires a seasoned designer who can work closely with Product and Technology on med-large scale projects.Key Responsibilities:Work with the Design Director, Lead and/or Principal Designer within your portfolio and product area to understand...
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Urban Design Director
1 week ago
Melbourne, Victoria, Australia KBR Inc. Full timeJob Title: Urban Design DirectorWe are seeking an experienced Urban Design Director to join our Melbourne team.About the RoleThe successful candidate will have a strong foundation in urban design, outstanding leadership skills, and a passion for creating vibrant urban spaces.Lead and manage urban design projects across various stages of the project life...
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Design Director
3 days ago
Melbourne, Victoria, Australia The Standard Hotel Full timeJob Title: Design DirectorWe are seeking a highly skilled and experienced Design Director to join our team at The Standard Hotel. In this role, you will be responsible for leading the design process and ensuring that all spaces within the hotel meet the highest standards of quality and aesthetic appeal.Salary:$120,000 - $150,000 per annumJob Description:The...
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Design Director
1 month ago
Melbourne, Victoria, Australia UMENCO Full timeBrand StoryUMENCO is a renowned Australian luxury accessories brand that embodies integrity, authenticity, craftsmanship, and sustainability.Role OverviewWe are seeking an experienced Design Director to spearhead the design process for our contemporary accessories brand, which is at the forefront of travel accessories in Australia.As the Design Director, you...
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Creative Design Director
1 week ago
Melbourne, Victoria, Australia The Standard Hotel Full timeAt The Standard Hotel, we're seeking a talented Creative Design Director to join our team. This exciting role offers a competitive salary of $80,000 - $110,000 per year, depending on experience.
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Executive Design Director
6 days ago
Melbourne, Victoria, Australia The Standard Hotel Full timeAt The Standard Hotel, we are seeking a highly skilled Executive Design Director to lead our interior design team. This exciting role is responsible for maintaining the brand's aesthetic and quality expectations. As a key member of our management team, you will work closely with other departments to ensure all spaces meet specified standards.This position...
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Visual Design Director
1 week ago
Melbourne, Victoria, Australia Bellroy Full timeBellroy is a proud B-Corp and we re relentless about design. We re using our platform to drive positive impact for people, animals, and the planet.Job DescriptionWe are looking for a Visual Design Director to join our full-service in-house creative team. As a key member of the team, you will manage designers, photographers, videographers, and producers while...
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Director of Visual Design
4 weeks ago
Melbourne, Victoria, Australia Airwallex Full timeAbout the Role:We are seeking a Director of Visual Design to lead our multidisciplinary team of Visual Designers. This role will focus on creating innovative designs that tell our story and educate customers.Key Responsibilities:Lead and manage the Visual Design team, ensuring the delivery of high-quality designs that align with business goals and company...
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Electrical Design Director
3 weeks ago
Melbourne, Victoria, Australia Michael Page Full timeAt Michael Page, we are currently seeking an experienced Electrical Design Director to join our team in Saudi Arabia. As a key member of our Oil & Gas division, you will be responsible for leading the electrical design team and overseeing the implementation of electrical engineering studies, design drawings, and documents.Key Responsibilities:Coordinate with...
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Infrastructure Design Director
1 month ago
Melbourne, Victoria, Australia Michael Page Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Infrastructure and Public Realm Design to join our team at Michael Page. As a key member of our organization, you will be responsible for leading the development of infrastructure projects and contributing to the Vision 2030 initiative.Key ResponsibilitiesLead the identification and...
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Senior Brand and Design Director
7 days ago
Melbourne, Victoria, Australia Pexa Full timeWe know you'll research us before considering this opportunity, so let's provide a concise overview. PEXA transformed the property settlement process in Australia, digitizing it from paper-based to a cutting-edge digital solution.Our innovative platform is a world-first, with over 500 team members across Australia and an expanding international presence,...
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Visual Design Director
2 weeks ago
Melbourne, Victoria, Australia Easygo Full timeImagine a role where you can elevate a brand to new heights as our Visual Design Director in the vibrant city of Melbourne. We're seeking a visionary leader with a passion for storytelling and design innovation.We are Easygo, a prominent service provider to leading brands in the iGaming industry. Our commitment to delivering exceptional entertainment...
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Creative Design Director
4 weeks ago
Melbourne, Victoria, Australia The Standard Hotel Full timeThe Standard HotelWe're seeking a highly skilled and experienced Design Brand Ambassador to join our team at The Standard Hotel. This exciting role is responsible for maintaining the brand's aesthetic and quality expectations across all physical spaces.Key ResponsibilitiesCollaborate with the Management team to ensure all spaces meet specified standards and...
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Digital Product Design Director
2 weeks ago
Melbourne, Victoria, Australia RACV Full timeAbout the OpportunityWe are seeking a Digital Product Design Director to lead our team of product designers in delivering complex strategic design initiatives that delight our customers and enable digitisation of RACV products and services.Key Responsibilities:Deliver new and evolved digital products to market, ensuring a human-centric experience with an...
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Visual Design Director for Creative Campaigns
2 weeks ago
Melbourne, Victoria, Australia Carsales Full timeCreative Opportunity at CarsalesWe are seeking a talented Visual Design Director to join our creative team at Carsales, a leading technology company in Australia. As a key member of our team, you will be responsible for developing and executing compelling campaigns that inspire and educate our customers.Key Responsibilities:Develop and execute creative...
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Visionary Product Design Director
1 day ago
Melbourne, Victoria, Australia Airwallex Full timeAirwallex, a pioneer in unified payments and financial solutions, is seeking an accomplished Visionary Product Design Director to drive the development of our innovative platform.Estimated Salary: $250,000 - $350,000 per yearAbout AirwallexWe empower over 100,000 businesses worldwide with fully integrated solutions for business accounts, payments, spend...
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Visionary Digital Transformation Leader
2 weeks ago
Melbourne, Victoria, Australia Closets By Design Full timeAbout the RoleKids First is committed to designing positive and powerful experiences for employees and clients, driving growth and innovation in the organization.The Director of Systems & Design will work strategically across the organization, connecting with internal stakeholders, clients, and partners to create impactful change through innovative service...
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Senior Design Director
4 weeks ago
North Melbourne, Victoria, Australia Country Road Group Full timeCreative Leadership OpportunityThe Country Road Group is seeking a highly skilled Creative Director to oversee the overall creative vision and direction of Country Road – Apparel and Accessories. This role is pivotal in shaping the brand image and ensuring that the creative output aligns with the brand's vision and aesthetic.The successful candidate will...
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Strategic Finance Director
6 days ago
Melbourne, Victoria, Australia Citywide Service Solutions Full timeCitywide Service Solutions seeks a Strategic Finance Director to provide effective leadership and guidance in managing the Corporate Finance team, including Accounts Receivable and Accounts Payable functions.This role will support the Financial Controller and assume responsibility as the second-in-command when required.