Senior Service Designer

4 weeks ago

Melbourne, Victoria, Australia Dental Corporation Full time
Transforming Healthcare Together

At Dental Corporation, we're committed to delivering exceptional experiences for our customers. As a Senior Service Designer, you'll play a key role in championing the customer and driving a customer-led culture.

Your Key Responsibilities

Lead the design process, collaborating with cross-functional teams to solve customer problems and deliver seamless experiences.
Represent Service Design in various forums, advocating for a pragmatic customer-led culture.
Manage multiple projects, leveraging organizational skills to deliver on timelines and manage complex stakeholder networks.
Conduct and coordinate change with key stakeholders, encouraging alignment through co-creation and collaboration.
Create design deliverables using CX methodologies, including ethnographic research, customer testing, and expert review.
Contribute to best practice HCD knowledge sharing, advocating the design process throughout the business.
Maintain a balance between desirable customer experience, commercially viable, and organizationally feasible outcomes through strong design and stakeholder facilitation.
Stay across leading and emerging design trends, competitor and comparator information to support promotion and delivery of best practice and innovation.
Demonstrate financial awareness in the context of project outcomes, focusing on benefits and measurements of solutions.

What We're Looking For

Large/medium enterprise experience implementing Human Centred Design.
Experience working in an Agile way of working.
Experience in a digital, strategic design & innovation agency or consultancy.
Comfort working within an ambiguous landscape.
Tertiary qualification in a relevant business discipline or extensive relevant experience in customer experience strategy, research, design, and implementation.
Proven record navigating and delivering complex and difficult projects.
Strong stakeholder management, including selling/influencing stakeholders on the value of customer-led decision making and delivery.
Strong project management skills with experience working across strategy and operations.
Experience leading the planning and facilitation of presentations and workshops with stakeholders.
Demonstrated ability to communicate customer research, strategy, and design in a way that acknowledges commercial overlay.
Communication skills to clearly articulate, simplify, and communicate complex issues to stakeholders at all levels.

What's in it for You?

As a Senior Service Designer at Dental Corporation, you'll be challenged and encouraged to innovate, collaborate with colleagues committed to delivering exceptional experiences, and enjoy a range of benefits, including discounts on health insurance and access to our global wellbeing program, Viva.

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