Service Design Lead
24 hours ago
Our client, a federal government agency, is seeking a Service Design Lead to join their Agile teams. The role involves improving operational efficiencies and business process streamlining for front-line staff to enhance the customer experience.
Key Responsibilities:
- Lead design thinking sessions with service users.
- Conduct quantitative and qualitative user research to develop current and future-state service enhancements.
- Identify current participant and staff experiences and business processes.
- Lead process design improvements.
- Advocate for the voice of the customer.
- Envision and communicate service concepts that illustrate all components and touch points of a new or enhanced service.
Requirements:
- Human-Centred Design skills.
- Co-design and facilitation, design thinking experience.
- User research and user experience background.
- Personas and journey mapping expertise.
- Service blueprinting skills.
- Strong collaboration and ability to work in cross-functional Agile teams.
- State or federal government experience would be highly regarded.
Working Conditions:
- Flexible work arrangements.
- Complex, multi-channel environment with Agile delivery structure.
- Australian Citizenship is mandatory for this federal government agency.
-
Director of Service Design and Innovation
1 month ago
Melbourne, Victoria, Australia Closets By Design Full timeAbout the RoleWe are seeking a highly skilled and experienced Director to join our Executive leadership team. As a key member of our team, you will play a critical role in driving our strategic plan and contributing to our ambitious trajectory to position our organisation as a leader in children's services.The successful candidate will have a proven track...
-
Senior Service Designer Lead
4 days ago
Melbourne, Victoria, Australia Dental Corporation Full timeTransform the health of millions of people with a career at Dental Corporation. As a Senior Service Designer, you'll champion the customer and help build a customer-led culture through the application of Human Centred Design methods. Your role will involve designing across the end-to-end experience for our customers, delivering key insights, identifying...
-
Service Designer
4 weeks ago
Melbourne, Victoria, Australia Clicks IT Recruitment Full timeJob Title: Service DesignerWe are seeking a skilled Service Designer to join our team at Clicks IT Recruitment. As a Service Designer, you will play a crucial role in enabling collaborative design of processes, systems, and tools.Key Responsibilities:Engage and collaborate with teams across the organisation to champion the benefits of service design and...
-
Executive Director of Service Innovation
3 weeks ago
Melbourne, Victoria, Australia Closets By Design Full timeAbout the RoleAn exciting opportunity has arisen to bring a new skillset onto the Executive leadership team, driving unprecedented growth and positive experiences for employees and clients.The Director-Systems & Design will work strategically across the organisation, connecting with internal stakeholders, clients, and partners to innovate new service...
-
Design and Innovation Lead
5 days ago
Melbourne, Victoria, Australia Cundall Full timeThe RoleWe are seeking a highly skilled Design Manager/Senior Design Manager to lead our design team on exciting projects in Australia and worldwide.A technical background in building services or a related discipline will be highly regarded.The role would suit a competent project leader or manager with experience leading large teams to deliver technically...
-
Service Designer
2 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the Role:The Service Designer will play a key role in designing seamless and cohesive customer experiences across our channels. This involves harnessing the entire ecosystem, understanding how people move across services, designing connectivity between them, and bringing to life new service propositions for our customers.This will be done in...
-
Service Designer
3 weeks ago
Melbourne, Victoria, Australia Bunnings Full timeAbout the Role:The Service Designer will play a key role in designing seamless and cohesive customer experiences across our channels. This involves harnessing the entire ecosystem, understanding how people move across services, designing connectivity between them, and bringing to life new service propositions for our customers.This will be done in...
-
Product Design Lead
2 months ago
Melbourne, Victoria, Australia RACV Full timeAbout the OpportunityWe are seeking an experienced Product Design Lead to join our Digital and Digital Products team at RACV. As a key member of our team, you will be responsible for delivering complex strategic design initiatives that delight our customers and enable digitisation of RACV products and services.Key ResponsibilitiesLead, mentor and develop a...
-
Service Designer
1 month ago
Melbourne, Victoria, Australia Dental Corporation Full timeThe OpportunityWe are seeking a Senior Service Designer to champion the customer and help build a customer-led culture through the pragmatic application of Human Centred Design methods.About the RoleYou will design across the end-to-end experience for our customers, delivering key insights, identifying strategic opportunity areas and recommendations that...
-
Service Designer
3 weeks ago
Melbourne, Victoria, Australia Dental Corporation Full timeThe OpportunityWe're seeking a seasoned Senior Service Designer to join our team at Bupa Asia Pacific. As a key member of our Customer Experience team, you'll play a crucial role in championing customer-led culture and driving business growth through the application of Human Centred Design methods.About the RoleYou'll be responsible for designing end-to-end...
-
Lead Game Designer
2 weeks ago
Melbourne, Victoria, Australia Playside Studios Ltd Full timeAt PlaySide Studios Ltd, we're seeking a highly skilled Lead Game Designer to join our team. As a key member of our design team, you'll be responsible for leading the design process and ensuring the game vision is implemented across all feature levels of the game.Key Responsibilities:Manage and lead a design team to drive the implementation of game features...
-
Design Manager Lead
4 weeks ago
Melbourne, Victoria, Australia Fetch Full timeDesign Manager Opportunity at FetchWe are seeking an experienced Design Manager to lead our design team in delivering cutting-edge fire protection solutions for our clients in Victoria.Key Responsibilities:Oversee the design and implementation of wet fire protection systems, ensuring compliance with Australian building codes and fire regulations.Collaborate...
-
Service Design Director
3 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full timeAbout the RoleWe are seeking a seasoned Service Design Manager to join our team at a leading financial institution. As a key member of our design team, you will play a pivotal role in shaping end-to-end customer experiences through your expertise in service design and systems thinking.Key ResponsibilitiesDevelop and execute a holistic service strategy that...
-
Lead Game Designer
4 weeks ago
Melbourne, Victoria, Australia Playside Studios Ltd Full timeLead Game DesignerAt PlaySide Studios Ltd, we're seeking a highly skilled and experienced Lead Game Designer to join our team. As a key member of our design team, you'll be responsible for leading the design process and ensuring the game vision is implemented across all feature levels of the game.Key Responsibilities:Manage and lead a design team to drive...
-
Service Design Manager
1 month ago
Melbourne, Victoria, Australia Salt Recruitment Full time{"Job Title": "Service Design Manager", "Company Overview": "Join a leading financial institution committed to transforming the financial services landscape. Our client is dedicated to providing innovative and customer-centric solutions that drive value and foster growth.", "Role Overview": "As a Service Design Manager, you will play a pivotal role in...
-
Service Design Manager
1 month ago
Melbourne, Victoria, Australia Salt Recruitment Full time{"Job Title": "Service Design Manager", "Company Overview": "Join a leading financial institution committed to transforming the financial services landscape. Our client is dedicated to providing innovative and customer-centric solutions that drive value and foster growth.", "Role Overview": "As a Service Design Manager, you will play a pivotal role in...
-
Strategic Design Lead
2 weeks ago
North Melbourne, Victoria, Australia Telstra Full timeJob Title: Strategic Design LeadJob Summary:We are seeking a Strategic Design Lead to join our Digital - Customer Experience team at Telstra. As a key member of our team, you will collaborate with customers and stakeholders to understand, design, and improve the services our customers experience.Key Responsibilities:Strategic Design:Work with the Principal...
-
Electrical Design Lead
2 months ago
Melbourne, Victoria, Australia Balpara Full timeElectrical Designer / Team Lead - URDAt Balpara, we're seeking a highly skilled Electrical Designer / Team Lead to join our Contestable Projects Team in Melbourne. As a key member of our team, you'll be responsible for designing and delivering electrical infrastructure projects, including Underground Residential Development (URD) projects.Key...
-
Service Design Manager
1 month ago
Melbourne, Victoria, Australia Salt Recruitment Full timeAbout the RoleWe are seeking a highly skilled Service Design Manager to join our team at Salt Recruitment. As a Service Design Manager, you will play a pivotal role in shaping end-to-end customer experiences by leveraging your deep expertise in service design and systems thinking.Key ResponsibilitiesDevelop and execute a holistic service strategy that...
-
Content Designer Lead
2 weeks ago
Melbourne, Victoria, Australia Xero Full timeAbout the RoleXero is a leading cloud-based accounting software that empowers small businesses to thrive. As a Content Designer Lead, you will play a crucial role in shaping the user experience of our platform.Your Key ResponsibilitiesApply your expertise in content design and UX writing to create intuitive and accessible experiences for our...