Hudson Australia Customer Service Team Member
2 weeks ago
Hudson Australia is a renowned organisation in the industry, and we're seeking a highly skilled CUSTOMER SERVICE OFFICER to join our team.
Job Overview:
- This is a full-time opportunity that offers a competitive salary of $46.27/hour + Super.
- The successful candidate will work 38 hours per week in our Brisbane CBD office.
- The anticipated duration of this role is three months, with potential for extension.
About the Role:
- You will be responsible for supporting our high-performing team by undertaking various administrative tasks and legal filing duties.
- In addition, you will provide expert advice and guidance to colleagues to ensure exceptional customer support services.
- You will also collaborate with other departments to resolve customer inquiries and incidents in a timely manner.
Duties and Responsibilities:
- Assist the team in maintaining high-quality customer support services by providing advice and guidance.
- Liaise with other business units to refer and resolve customer requests.
- Maintain accurate customer and property records using Microsoft products and other IT systems.
- Support the development and implementation of efficient work practices to ensure service consistency.
- Identify and assess training needs within the team and provide on-the-job training and development opportunities.
- Work collaboratively in a fast-paced environment to deliver best-in-class support to stakeholders.
Requirements:
- A minimum of 12 months' experience as a Customer Service Officer or in a similar field.
- Proven ability to multitask and work in a fast-paced environment.
- Excellent communication skills and attention to detail.
- Confidence in phone-based interactions and the ability to handle multiple priorities.
- Previous government experience and full Australian work rights are highly desirable.
What We Offer:
- A competitive hourly rate of $46.27/hour + Super.
- A dynamic and supportive work environment.
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