Hudson Australia Customer Service Team Member

2 weeks ago


Brisbane, Queensland, Australia Hudson Australia Full time

Hudson Australia is a renowned organisation in the industry, and we're seeking a highly skilled CUSTOMER SERVICE OFFICER to join our team.

Job Overview:

  • This is a full-time opportunity that offers a competitive salary of $46.27/hour + Super.
  • The successful candidate will work 38 hours per week in our Brisbane CBD office.
  • The anticipated duration of this role is three months, with potential for extension.

About the Role:

  • You will be responsible for supporting our high-performing team by undertaking various administrative tasks and legal filing duties.
  • In addition, you will provide expert advice and guidance to colleagues to ensure exceptional customer support services.
  • You will also collaborate with other departments to resolve customer inquiries and incidents in a timely manner.

Duties and Responsibilities:

  • Assist the team in maintaining high-quality customer support services by providing advice and guidance.
  • Liaise with other business units to refer and resolve customer requests.
  • Maintain accurate customer and property records using Microsoft products and other IT systems.
  • Support the development and implementation of efficient work practices to ensure service consistency.
  • Identify and assess training needs within the team and provide on-the-job training and development opportunities.
  • Work collaboratively in a fast-paced environment to deliver best-in-class support to stakeholders.

Requirements:

  • A minimum of 12 months' experience as a Customer Service Officer or in a similar field.
  • Proven ability to multitask and work in a fast-paced environment.
  • Excellent communication skills and attention to detail.
  • Confidence in phone-based interactions and the ability to handle multiple priorities.
  • Previous government experience and full Australian work rights are highly desirable.

What We Offer:

  • A competitive hourly rate of $46.27/hour + Super.
  • A dynamic and supportive work environment.


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