Highly Engaged Customer Service Expert Wanted

5 days ago


Brisbane, Queensland, Australia Hudson Full time

Are you a highly motivated individual looking for a challenging role in customer service? We have an exciting opportunity for a skilled and enthusiastic Customer Service Officer to join our team at Hudson Australia.

Job Overview:

Hudson Australia is seeking a highly engaged Customer Service Officer to support our team's performance with various legal filing and administrative duties. As a key member of our team, you will provide advice and guidance to colleagues to ensure high-quality customer support services.

Key Responsibilities:

  • Servicing Customers: You will be responsible for servicing customers' requests in a timely and professional manner, ensuring that all queries are resolved within service agreement timeframes.
  • Team Support: You will work collaboratively with the team to monitor and prioritize workloads, providing assistance on escalated enquiries/incidents to maintain high-quality customer support services.
  • Liaising with Stakeholders: You will liaise with other parts of the business to refer and resolve customers' requests, working collaboratively in a high-performance and innovative team environment.
  • Workplace Safety: You will contribute to maintaining a safe and healthy work environment by applying and promoting workplace health and safety policies and practices.

Requirements:

  • Experience: You will require previous experience as a Customer Service Officer or similar field, preferably in a fast-paced environment.
  • Skills: Strong attention to detail, computer planning skills to manage multiple priorities, confident communication skills, ability to multitask, and full Australian work rights.

About Us:

Hudson Australia is a leading provider of recruitment and workforce solutions. We pride ourselves on delivering exceptional results for our clients and candidates alike.

Compensation:

The successful candidate can expect a competitive salary of $46.27 per hour + super, inclusive of 25% casual loading, offering excellent opportunities for career growth and development.



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