Booking Line Representative

4 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $100,000

About the Role:

The booking line representative plays a pivotal role in managing settlement bookings and customer interactions. They ensure seamless operations for settlement bookings and manage incoming customer queries.

Key Responsibilities:

  • Customer Support: Assist customers with inquiries and support requests via inbound calls.
  • Settlement Information: Ensure customers receive accurate details about their settlements.
  • Critical Issue Resolution: Address concerns efficiently and escalate when necessary to maintain optimal customer satisfaction.
  • Communication Consistency: Adhere to established communication scripts to ensure consistent responses.
  • Performance Targets: Meet or exceed service level agreements with bank clients.
  • Collaboration and Teamwork: Work collaboratively with others to achieve shared goals.
  • Results Orientation: Deliver results that meet or exceed customer expectations.
  • Adaptability: Remain flexible and adapt quickly to changing priorities and requirements.

Required Skills and Qualifications:

  • Effective Communication: Possess clear and professional interaction skills with customers and vendors.
  • Organization and Time Management: Manage multiple bookings and schedules efficiently, ensuring timely delivery of services.
  • Problem-Solving and Critical Thinking: Apply critical thinking skills to handle last-minute changes or customer concerns.
  • Attention to Detail: Maintain accuracy in reservations and contracts, minimizing errors and miscommunications.
  • Technical Proficiency: Demonstrate proficiency with Microsoft Office applications.

About Us:

We are a leading provider of innovative solutions for the legal industry. Our integrated platform empowers solicitors to streamline their operations, from client acquisition to case management and financial management.

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