Microsoft Critical Environment Technician

2 months ago

Sydney, New South Wales, Australia Microsoft Full time

Overview

As a Critical Environment Technician in Microsoft's Cloud Operations & Innovation (CO+I) team, you will play a critical role in maintaining the infrastructure that keeps our datacenters up and running. This includes coordinating with vendors, recognizing safe versus unsafe work environments, and performing maintenance and repairs on critical environment equipment.

Microsoft's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services. As a CO+I Critical Environment Technician, you will work closely with a team of subject matter experts to deliver the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Our datacenter infrastructure is comprised of a large global portfolio of over 200 datacenters in 32 countries and millions of servers. We are committed to environmental sustainability and optimization in our datacenter design and operations.

We are a company that values innovation, collaboration, and inclusion. As an employee, you will have the opportunity to grow and develop your skills through our career rotation programs, diversity and inclusion training, and professional certifications.

Responsibilities

  • Work as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
  • Inspect and supervise critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions.
  • Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work.
  • Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations.
  • Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
  • Perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more types of equipment (e.g., electrical, mechanical, cooling systems).
  • Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline.
  • Provide consultation to lower-level colleagues in troubleshooting systems and problems.
  • Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner within Microsoft requirements.

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