Cloud Infrastructure Specialist

1 month ago

Sydney, New South Wales, Australia Microsoft Full time

**Overview**

Microsoft's Cloud Operations & Innovation (CO+I) team is at the forefront of delivering the core infrastructure and foundational technologies for Microsoft's online services. As a Critical Environment Technician, you will play a pivotal role in maintaining the critical infrastructure that keeps our datacenters up and running.

The CO+I team is responsible for managing over 200 datacenters globally, serving more than 1 billion customers and 20 million businesses across 90 countries. Our team of subject matter experts works tirelessly to ensure the reliability and scalability of our cloud services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

As a key member of this team, you will have the opportunity to work on advanced tasks independently, focusing on one major area of CE operations such as electrical, mechanical, controls, or generators. You will inspect and supervise critical environment-related facility equipment regularly, ensuring safe and abnormal conditions are escalated according to applicable policies and standards.

**Responsibilities**

  • Perform as an operations specialist in one major area of CE operations, working on advanced tasks independently.
  • Inspect and supervise critical environment-related facility equipment regularly, identifying unsafe or abnormal conditions and escalating them per applicable policies and standards.
  • Safely and quickly respond to onsite incident response teams for all abnormal conditions that impact operations, coordinating with other critical facilities professionals to perform corrective repairs without supervision.
  • Develop, enhance, and follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
  • Perform various types of maintenance and repairs following MOPs and SOPs for one or more types of equipment, troubleshooting systems and problems independently within their trained discipline.
  • Provide consultation to lower-level colleagues in troubleshooting systems and problems.
  • Ensure safety and security requirements, business processes, and procedures are followed properly to perform work in a safe, quality, and reliable manner within Microsoft requirements.

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