Health Complaints Liaison Specialist

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

Job Role:Resolve health service complaints efficiently by providing assistance and support for case management and quality outcomes.Collaborate with teams to promote seamless service delivery and contribute to integration and cooperation between units.Offer exceptional customer service that balances case management with high-quality results.Prepare...

Job Title: Community Health Liaison SpecialistAs a Community Health Liaison Specialist, you will play a critical role in bridging the gap between healthcare services and First Nations communities. This position requires a deep understanding of contemporary First Nations cultures, protocols, and health-related procedures.Job Description:The primary...

Job OpportunityThis is an exciting opportunity to join a department as a Health Services Complaints Officer. The successful candidate will be responsible for receiving, triaging, and resolving health services complaints in a timely and comprehensive manner.Duties and ResponsibilitiesReceive and triage written and verbal health services complaints,...

The roleReporting to the Senior Departmental Liaison Officer, Ministerial and Executive Support Services you will be responsible for implementing and monitoring the organisations quality standards, occupational health and safety policies, procedures and programs. You will also be responsible for resolving all complaints and enquiries by assessing and...

Job Title: Correspondence Liaison SpecialistJob Summary:We are seeking a highly organized and detail-oriented Correspondence Liaison Specialist to join our team. As a key member of our operations department, you will be responsible for facilitating correspondence activities across the branch.Key Responsibilities:Ensure adherence to service quality standards,...

**In this role you will**:- Liaise and consult with external organisations to confirm which complaints should be referred.- Prepare documentation, including formal notices and correspondence, for the immediate referral of matters to external organisations, as well as informing complainants and external organisations of the outcome of the referral.- Liaise as...

About the RoleThis position involves managing and resolving complaints, ensuring strict deadlines are met.Manage complaints, participant incidents, assessment, recording, resolution, and referrals as required.Handle escalated complaints.Produce high-quality written correspondence for stakeholders.Coordinate correspondence, briefing, and reporting...

Key ResponsibilitiesInvestigate and resolve complaints received by the health ombudsman office.Evaluate and address the validity and merits of each complaint.Collaborate with various stakeholders to efficiently resolve issues.Job Requirements:Minimum 3 years experience in a similar role or relevant industry is required.Possession of relevant qualifications,...

**Role Scope**:- To provide high quality liaison between the Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships and the Office of the Minister, ensuring enquiries are responded to in a timely manner.- To develop and monitor efficient and effective administrative systems between the Office of the Minister and the...