Principal Complaints Officer

3 days ago

Brisbane, Queensland, Australia Queensland Health Full time

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or public interest disclosures. This role will also provide authoritative advice and support to Divisions and Commercialised Business Units of the Department of Health in relation to matters of possible and suspected corrupt conduct and Public Interest Disclosures.
The position is also responsible for undertaking audits and quality assurance reviews of the complaints management capabilities and delivering education programs and liaison activities aimed at increasing the awareness of public officials in relation to public sector ethics, corrupt conduct and public interest disclosures reporting and management. In this role, you will be communicating and negotiating with the Crime and Corruption Commission, Queensland Police Service, Office of the Health Ombudsman, Australian Health Practitioners Regulation Agency and other relevant internal and external stakeholders with regard to the management of matters.
About usThe Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.
The Ethical Standards Unit (ESU) is the Department of Health's central point for receiving, assessing and reporting suspected corrupt conduct under the Crime and Corruption Act 2001 to the Crime and Corruption Commission (CCC) and public interest disclosures (PID) under the Public Interest Disclosure Act 2010 to the Queensland Ombudsman. These statutory functions are delegated by the Director-General.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

How to apply
- Please submit your resume (including the details of two referees), and
- A cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Principal Complaints And Resolution Officer

    4 days ago

    Brisbane, Queensland, Australia Office Of The Health Ombudsman Full time

    **In this role you will**:- Identify and analyse matters presenting serious risk to the health and safety of the public, in accordance with the Health Ombudsman Act 2013, and make recommendations on how these should be handled.- Oversee the provision of assistance, and where appropriate, warm transfers to relevant agencies for individuals making an enquiry...

  • Principal Complaints Officer

    5 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    What you'll doManage receipt and assessment of complex and sensitive complaints and information from employees and stakeholders to ascertain whether it amounts to suspected corrupt conduct or a public interest disclosure.Provide authoritative advice and support to senior Department of Health officers on the assessment and management of complex and sensitive...

  • Policy And Complaints Management Officer

    1 day ago

    Brisbane, Queensland, Australia Qleave Full time

    Your contributionUsing your understanding and experience in policy development, you will:- coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions- coordinate and manage multiple projects and tasks, meeting deadlines, and liaising with policy content owners...

  • Principal Policy Officer

    6 days ago

    Brisbane, Queensland, Australia Education Full time

    **About the Department of Education**: The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland.**Role of the Principal Policy Officer will be to**:- Provide strategic and operational advice to,...

  • Principal Policy Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewA temporary opportunity exists within Metropolitan South Regional Office as a Principal Policy Officer. If you pride yourself in your ability to provide strategic and operational advice on a wide range of legal, policy and procedural issues within a complex and fast paced environment, then look no furtherAbout The Department Of EducationWorking for...

  • Principal Policy Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewA temporary opportunity exists within Metropolitan South Regional Office as a Principal Policy Officer. If you pride yourself in your ability to provide strategic and operational advice on a wide range of legal, policy and procedural issues within a complex and fast paced environment, then look no furtherAbout The Department Of EducationWorking for...

  • Principal Policy Officer

    1 week ago

    Brisbane, Queensland, Australia Department of Education Full time $98,765 - $123,456 per year

    A temporary opportunity exists within Metropolitan South Regional Office as a Principal Policy Officer.If you pride yourself in your ability to provide strategic and operational advice on a wide range of legal, policy andprocedural issues within a complex and fast paced environment, then look no furtherAbout the Department of Education:Working for the...

  • Principal Policy Officer

    6 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewA temporary opportunity exists within Metropolitan South Regional Office as a Principal Policy Officer.If you pride yourself in your ability to provide strategic and operational advice on a wide range of legal, policy and procedural issues within a complex and fast paced environment, then look no furtherAbout The Department Of EducationWorking for...

  • Principal Policy Officer

    6 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    About the Department of Education: Working for the Queensland Department of Education means joining an organisation that values its people and promotes leadership and innovation.Be part of an environment that respects professionalism and diversity, offers training and development opportunities and embraces flexible careers and work-life balance.Find out more...

  • Principal Resolution Officer,

    1 week ago

    Brisbane, Queensland, Australia Office of the Health Ombudsman Full time $99,999 - $124,999 per year

    The Principal Resolution Officer must be able to be appointed as a Conciliator under section 286 of the Health Ombudsman Act 2013.The Principal Resolution Officer leads and coordinates the Local Resolution and Conciliation processes of health service complaints under Parts 6 and 11 of the Health Ombudsman Act 2013 (the Act) to ensure the activities of the...