Healthcare Complaints Resolution Specialist

2 weeks ago


Brisbane, Queensland, Australia beBeeResolution Full time $82,591 - $124,938
Key Responsibilities
  • Investigate and resolve complaints received by the health ombudsman office.
  • Evaluate and address the validity and merits of each complaint.
  • Collaborate with various stakeholders to efficiently resolve issues.

Job Requirements:

  • Minimum 3 years experience in a similar role or relevant industry is required.
  • Possession of relevant qualifications, licenses, and certifications is essential.
  • Excellent analytical, communication, and interpersonal skills are necessary for success.
What You'll Need to Succeed
  • Proven experience in investigating and resolving complex complaints.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.


  • Brisbane, Queensland, Australia beBeeComplaints Full time $89,534 - $111,997

    About the RoleThis position involves managing and resolving complaints, ensuring strict deadlines are met.Manage complaints, participant incidents, assessment, recording, resolution, and referrals as required.Handle escalated complaints.Produce high-quality written correspondence for stakeholders.Coordinate correspondence, briefing, and reporting...


  • Brisbane, Queensland, Australia beBeeComplaint Full time $90,000 - $120,000

    Job DescriptionYou will work collaboratively as a Complaints Officer to resolve complaints and make a positive impact. Your responsibilities include:Developing guidance materials and processes to support team members.Leading and supporting team members to effectively manage complaints within expected timeframes.Managing complaints, including assessment,...


  • Brisbane, Queensland, Australia iSelect Full time

    About UsiSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products, such as insurance, energy, and loans. We're a values-led business that thrives on collaboration and innovation, all while keeping our customers at the heart of everything we do.About The...


  • Brisbane, Queensland, Australia iSelect Full time

    About UsiSelect and Compare the Market are trusted, well-known brands dedicated to helping millions of Australians compare and buy personal finance and household products, such as insurance, energy, and loans. We're a values-led business that thrives on collaboration and innovation, all while keeping our customers at the heart of everything we do.About The...


  • Brisbane, Queensland, Australia beBeeComplaints Full time $90,000 - $120,000

    Job Role:Resolve health service complaints efficiently by providing assistance and support for case management and quality outcomes.Collaborate with teams to promote seamless service delivery and contribute to integration and cooperation between units.Offer exceptional customer service that balances case management with high-quality results.Prepare...


  • Brisbane, Queensland, Australia Allianz Partners Full time $80,000 - $120,000 per year

    Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and...


  • Brisbane, Queensland, Australia beBeeDispute Full time $90,000 - $120,000

    Dispute Resolution Specialist RoleThis specialist is responsible for managing end-to-end disputes, including receiving, evaluating, and resolving client complaints in a timely manner.Investigate cases thoroughly, reviewing documents and collaborating with internal and external stakeholders to gather evidence.Provide recommendations and determinations based...


  • Brisbane, Queensland, Australia beBeeComplaints Full time $58,500 - $107,320

    About the RoleAs a valued member of our team, you will play a crucial role in handling and resolving reviews and complaints. You will utilise legislation, policies, procedures, and precedents to guide your activities, contributing to the objectives of our organisation.You will manage complaints and participant incidents, including assessment, recording,...


  • Brisbane, Queensland, Australia IAG AUS Full time $80,000 - $120,000 per year

    ormaltextrun\>Make a difference as an External Dispute Resolution Specialist.Join the largest general insurance group in Australia and Aotearoa New Zealand. We're a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance...

  • Resolution Officer

    2 weeks ago


    Brisbane, Queensland, Australia Office Of The Health Ombudsman Full time

    The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.- Support early resolution of health care service complaints by providing assistance and support for the Assessment and Resolution...