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Customer Success Advocate
2 weeks ago
Homerun B.V. is committed to building strong relationships with our customers and providing them with exceptional onboarding experiences. As a Customer Success Advocate, you will play a critical role in ensuring that our customers feel supported and valued throughout their journey with our company. You will be responsible for creating and delivering tailored onboarding plans, providing ongoing support, and collecting and analysing feedback to inform future onboarding strategies.
The ideal candidate will possess strong communication and interpersonal skills, with the ability to build trust and rapport with customers. You will also be able to adapt to changing priorities and navigate complex situations with ease. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you
Your responsibilities will include:
- Developing and Implementing Onboarding Plans: Create customised onboarding plans to meet the unique needs of each customer.
- Providing Ongoing Support: Offer proactive support to customers throughout the onboarding process.
- Collecting and Analysing Feedback: Gather feedback from customers to identify areas for improvement and inform future onboarding strategies.
