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Healthcare Customer Advocate

1 week ago

Melbourne, Victoria, Australia WorkFocus Australia Full time

WorkFocus Australia is seeking a highly skilled Healthcare Customer Advocate to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our customers and ensuring that their needs are met.

The ideal candidate will have a strong background in Rehabilitation and experience in delivering repeat business and/or new business in the personal injury insurance schemes. You will be responsible for representing WorkFocus as the single point of contact for all lines of communication and support for allocated customers.

You will explore and understand customer needs to develop solutions to address portfolio challenges, including cross-selling of products and/or services. Proactive management of portfolio performance in line with customer reporting is also an essential aspect of this role.

In addition to your excellent customer service skills, you will possess strong organizational and time management skills, as well as commercial acumen to drive business growth, profitability, quality initiatives, and marketing activities.