Enterprise Customer Advocate
7 days ago
We are seeking a seasoned Customer Success Manager to join our team. As an integral part of our customer success organization, you will be responsible for driving business growth and customer satisfaction within your portfolio of accounts.
Your key objectives will be to:
- Build and maintain strong relationships with customers, including management and executive stakeholders.
- Deliver exceptional customer experiences, ensuring optimal product utilization and exceeding customer expectations.
- Identify and pursue opportunities for growth through add-ons, upsells, and cross-sell initiatives.
- Work collaboratively with internal teams to provide best-in-class service and support to customers.
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Enterprise Customer Advocate
3 days ago
Melbourne, Victoria, Australia carsales Full timeJob DescriptionThe Commercial Team at RedBook is seeking a dedicated Customer Success & Support Coordinator to drive success for our enterprise customers. This role will focus on building strong relationships with selected customers, understanding their common challenges and opportunities, and using insights to solve customer problems across a range of...
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Karbon Customer Advocate
1 day ago
Melbourne, Victoria, Australia Karbon Full timeKarbon is committed to delivering exceptional customer experiences. To achieve this, we're seeking an experienced Karbon Customer Advocate to join our team.In this role, you'll be responsible for working closely with our customers to understand their needs and preferences, and developing solutions to meet those needs.The ideal candidate will have a strong...
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Customer Success Advocate
2 days ago
Melbourne, Victoria, Australia Dubber Full timeAbout DubberWe empower businesses to unlock the value in every conversation through our cutting-edge conversation platform. Used by leading communication networks worldwide, our products enable seamless interactions and drive business growth.We're seeking a Customer Success Advocate who can deliver positive outcomes for customers. The role will require...
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Customer Success Advocate
6 days ago
Melbourne, Victoria, Australia Xplor Technologies Full timeKey ResponsibilitiesAction escalated support cases to provide customer resolutions within agreed service level agreements, advocating customer needs to effectively prioritise support ticket resolution.Responsible for maintaining and enhancing customer satisfaction levels, ensuring quality service is provided consistently.Contribute to frameworks and internal...
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Enterprise Customer Success Manager
2 days ago
Melbourne, Victoria, Australia Frankieone Full timeAre you passionate about working with top fintechs and global crypto leaders to tackle critical issues? Do you thrive in high-intensity, fast-paced environments but without the red tape that drags organisations down? Keen to be part of a bonafide Australian success story? If so, we want you on our teamAs an Enterprise Customer Success Manager at FrankieOne,...
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Customer Experience Advocate
6 days ago
Melbourne, Victoria, Australia Rentokil Initial Part timeKey ResponsibilitiesAs a Customer Experience Advocate, you will be responsible for providing exceptional customer experiences through phone and email support. You will be an integral part of our Customer Service team, working closely with colleagues to ensure that our customers receive the highest level of service.Your key responsibilities will include...
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Microsoft Cloud Advocate
2 days ago
Melbourne, Victoria, Australia Microsoft Corporation Full timeAbout the RoleWe are seeking a highly skilled Microsoft Cloud Advocate to join our team at Microsoft Corporation. As a key member of our engineering team, you will be responsible for providing exceptional support to our customers, driving technical resolution of complex issues, and collaborating with cross-functional teams to deliver world-class...
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Enterprise Sales Advocate
2 days ago
Melbourne, Victoria, Australia Splunk Full timeAbout the JobWe are seeking a skilled Business Development Representative to join our Melbourne team and help bring Splunk to the next level of growth in the market. This role involves driving the growth of Splunk through identifying business opportunities, building relationships with prospects, and closing deals.Key Responsibilities:To identify business...
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Customer Experience Advocate
6 days ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeAs a Customer Experience Advocate, you'll play a key role in improving customer experiences across the Retail Division. You'll work closely with multiple stakeholders to analyse complaint data for trends and root causes, and lead initiatives to improve products, services, and customer experiences.About the RoleThe role requires strong leadership,...
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Enterprise Customer Advocate
2 days ago
Melbourne, Victoria, Australia Bark Full timeWe're committed to fostering an inclusive environment where everyone can thrive.About the RoleAs a Senior Account Executive at Bark, you'll play a critical role in expanding our customer base and driving strategic sales cycles.You'll have the opportunity to take ownership of high-value accounts and close complex deals.Responsibilities:Lead Strategic Sales...
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Customer Benefits Advocate
3 days ago
Melbourne, Victoria, Australia Bupaoptical Full timeAbout UsWe're Bupa, a leading health insurance provider dedicated to helping people live longer, healthier lives. Our team is passionate about delivering exceptional customer experiences and promoting wellness in our communities.Job DescriptionWe're seeking a Customer Benefits Advocate to join our team. In this role, you'll work closely with customers to...
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Customer Experience Advocate
3 days ago
Melbourne, Victoria, Australia TeleTech Holdings, Inc. Full timeAt TeleTech Holdings, Inc., we are committed to delivering exceptional customer experiences in the automotive industry. As a Customer Experience Advocate, you will play a vital role in guiding customers throughout their journey, from initial inquiry to resolution.About Our Team:Vibrant Culture: Our company values diversity and inclusivity, fostering a...
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Global Customer Advocate
2 days ago
Melbourne, Victoria, Australia Culture Amp Full timeJob SummaryCulture Amp is seeking a highly skilled Product Support Specialist to join our team, supporting customers worldwide. This role requires strong technical expertise, excellent communication skills, and the ability to navigate complex customer issues.Key ResponsibilitiesYou will be responsible for:Serving as the primary point of contact for customers...
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Customer Success Advocate
2 days ago
Melbourne, Victoria, Australia KnowBe4 Full timeAbout KnowBe4We are the leading provider of security awareness training and simulated phishing platform. Our goal is to empower organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Our team values radical transparency, extreme ownership, and continuous professional...
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Enterprise Support Specialist
2 days ago
Melbourne, Victoria, Australia ENGINEERINGUK Full timeKey Job ResponsibilitiesIn this role, you will have the opportunity to work on exciting projects, collaborating with cross-functional teams to deliver results. Your responsibilities will include:Acting as a single point of contact for Enterprise Accounts, understanding their needs and delivering expert advice on AWS services.Making recommendations on AWS...
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Customer Experience Advocate
22 hours ago
Melbourne, Victoria, Australia Arketa Full timeAbout the JobWe're looking for a skilled Customer Experience Advocate to join our team. As a key member of our team, you'll be responsible for supporting our partners with using our product and helping them grow their wellness businesses.You'll represent the voice of our partners internally and provide speedy, friendly responses via chat or email. You'll...
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Spanish Speaking Customer Advocate
6 days ago
Melbourne, Victoria, Australia Easygo Full timeWe're seeking a Spanish Speaking Customer Advocate to join our team at Easygo. As a member of our global client support team, you'll be responsible for providing exceptional service and assistance to our online casino players.**About the Role:**You'll be working a shift pattern of 7-3, 3-11, 11-7 across 365 daysResponding to customer inquiries and requests...
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Customer Service Advocate
2 days ago
Melbourne, Victoria, Australia ppcg Full timeWe are looking for a skilled and empathetic professional to join our team as a Client Access and Support Worker at PPCG. In this critical role, you will be responsible for delivering exceptional client services, advocating for their needs, and fostering strong relationships within the community.About the PositionThis 3-day per week position offers a unique...
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Enterprise Customer Success Strategist
7 days ago
Melbourne, Victoria, Australia KnowBe4 Full timeAbout the RoleThe Enterprise Customer Success Strategist is responsible for building effective relationships with current customers and maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results, and...
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Enterprise Automation Strategist
6 days ago
Melbourne, Victoria, Australia SS&C Blue Prism Full timeEnterprise Automation StrategistAbout SS&C Blue Prism:We empower organizations to achieve more by delivering enterprise-grade, scalable automation solutions.The Opportunity:As an Enterprise Automation Strategist, you'll be at the forefront of the digital revolution, helping organizations unlock the full potential of their processes.Key Responsibilities:Drive...