Enterprise Customer Advocate

7 days ago


Melbourne, Victoria, Australia KnowBe4 Full time
Job Description

We are seeking a seasoned Customer Success Manager to join our team. As an integral part of our customer success organization, you will be responsible for driving business growth and customer satisfaction within your portfolio of accounts.

Your key objectives will be to:

  • Build and maintain strong relationships with customers, including management and executive stakeholders.
  • Deliver exceptional customer experiences, ensuring optimal product utilization and exceeding customer expectations.
  • Identify and pursue opportunities for growth through add-ons, upsells, and cross-sell initiatives.
  • Work collaboratively with internal teams to provide best-in-class service and support to customers.


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